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Call Center Software
All Features In One Solution
Best Call Center Software In Indonesia
Interactive Voice Response (IVR)
Interact with callers and route them to suitable agent based on their input
Automatic Call Distributor (ACD)
Transfer inbound calls to the right agent, team or department
Eliminate the need to be dependent on agents to seek customer support
Skill-based, preferred agent, geography-based call routing for first call resolution
Design your IVR flow for best customer experience
Hold the caller’s queue position even after disconnecting the call
No more manual dialing for more call connects and sales conversion
Auto-dial the numbers based on the lead list for better agent productivity
View customer information prior to dialing the number for an informed conversation
Know the best time to call your prospects to increase your chances of converting the lead
Unified Agent Desktop (UAD)
Single screen to call, send an email, have chat, tweet and manage their operations
Computer Telephony Integration (CTI)
Have in-context conversations by viewing relevant customer details
Agents can monitor their performance – number of calls handles, time on break, etc
A simple click on the contact number to place the call
Single View of Customer
Track the complete customer interaction journey to offer a holistic customer experience
Real-time visibility of call center metrics such as AHT, call drops, ideal agents
Measure and monitor operations using graphs other near-real-time data
Call Quality Monitoring
Snoop, barge, whisper, confer on an active call to ensure call quality
By default record, all inbound and outbound calls for quality and training purposes
Quick Setup Calling Software
No more extensive setups and huge investment costs. Do away all that with a cloud call center software. As for any existing pbx system or third-party systems in place, you can simply integrate with Ameyo’s feature-rich calling software for call centers to be efficient and proactive. Just get a laptop and internet connection and you are all ready to rock your customer service conversations.
Auto Dialer Software For Call Centers
Do away with laborious manual dialing with auto dialer software for call centers with advanced features such as a click-to-call. Simply upload the lead list and let the dialing mechanisms do the rest. Ameyo offers a wide range of auto dialer software for call centers – predictive dialer, preview dialer, the most intelligent PACE (Pro-active Connect Enhancer) to further increase the sales conversions and call connect rate.
Software That Boosts Agent Productivity
Allow your agents to multi-task from a single screen without having to switch between multiple tabs. With Ameyo call center management software, the agent can manage to perform an array of tasks like putting the call on hold, call transfer, call conferencing, etc. Additionally, the agent self-monitoring tool provides them with their performance metrics to get a better understanding of their productivity.
Call Recording Software For Call Centers
Call Center Monitoring Software
Remote Call Center Software
Ameyo offers business continuity solutions with advanced remote call center software solutions. Enable your agents to work without any hassles and infrastructural gaps with just their smartphones and laptops. Ameyo’s remote call center solutions offer various options- Mobile Agent App, Phone Agent App, and Dual Call Leg Solutions with full-fledged real-time monitoring capabilities. Check out the solutions and their capabilities by clicking the below button.
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Call Center Ticketing System
Take Customer Support to the Next Level with Ameyo’s Helpdesk Ticketing System
Provide the agents with a consolidated view of the customer. Channel specific icons for easy understanding of the channel via which the customer has contacted. At the same time, agents can easily respond to an email, call, chat or a social media post/tweet from a single screen itself. Ameyo’s helpdesk software helps the customer support executives to be on top of their game.
Set automation rules for the lifecycle of a ticket using a ticketing system that lets you perform multiple actions upon a ticket. From sending a notification to the agent when a new ticket is created to dropping the customer an acknowledgment and providing the manager channel-wise reports, Ameyo ticketing software can do it all. These reports and corresponding dashboards make decision making faster and more effective.
Give customers the freedom to contact you from any channel. Be it a phone call, email, live chat, social media or WhatsApp - be there for your customers. With Ameyo Fusion CX, never miss an interaction by automatically creating a new ticket for every interaction. Also, the agents can perform various ticketing actions such as picking, merging, splitting, transferring and/or reassigning a ticket to maximize customer satisfaction and optimize helpdesk operations.
Handle critical support tickets first by sorting them based on pre-decided parameters such as status of the ticket, SLA of the ticket, the priority of the ticket, number of unanswered messages and customer’s emotional state, using heat maps. Based on the weightage assigned to these parameters, the heat map will color code the tickets to help the agents to pick the urgent and critical tickets (red-colored) first rather than non-critical ones (yellow or green colored)
Boost your last mile ticket resolution using the Ameyo field agent app by making the tickets available to your field agents on their mobile. With the app, the agents can view the tickets assigned to them, update the status, can view the customer’s comment on the ticket and even get directions to the customer’s location for faster resolution.
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Best Call Center Software for Enterprises
Banking and Financial Services
Whether you’re an enterprise in the banking, insurance or investment domain, providing seamless and delightful customer service can be a challenge. With Ameyo Call center software for Banks, get all your customer data on a single platform in a secure manner to give your agents easy access to all the relevant customer information such as the product portfolio, communication preferences, and their interaction history to deliver a personalized offer and overall customer experience. Check out the Case study to understand the capabilities of Ameyo’s Contact Center Solution for Financial Services.
Healthcare & Medical Facilities
For an advanced and patient-centric medical organization, delivering personalized convenient and quick patient support is a big deal. Moreover, the health of a patient is a critical matter and one cannot afford to make mistakes. This calls for a solution which not only enables the customer service executives to handle the patient and their family’s queries effectively but does so while integrating with any existing system or software. Ameyo offers an all-in-one medical call center software to allow healthcare organizations to enhance their customer engagements and overall patient experience. Check out the case study to understand the capabilities of Ameyo’s medical call center software.
Parkway Health Laboratory Services
Bring speed and efficiency to your contact center by having in-context conversations by making all the caller history available to the agent. Moreover, reduce the average call handling time and increase the first call resolution by intelligently route callers to the agent best suited to address their needs. Exceed customer expectations while keeping a keen eye on your BPO operations using Ameyo’s easy to use and quick to deploy call center software solutions.
Make sure the shoppers receive the support they need – whenever and from wherever they are interacting with your brand. You can do this by getting all of the shoppers’ information along with pulling together data from all departments of your organization such as billing, inventory, preferences and logistic management and providing the same to your customer service representatives. With Ameyo call center calling software you can deliver seamless and consistent brand experiences on the channel of their choosing. By doing this you ensure you have happy and repeat customers.
Travel and Hospitality
The hospitality and travel sector has to be one of the most customer-centric industries as the job of the people here is to make the traveler or customer’s experience comfortable. Get the traveler’s profile -itinerary, ticket bookings, travel insurance details, and hotel booking at your finger-tips to help the customer with whatever they need. Ameyo’s omnichannel customer experience allows you to be there for your customers – around the clock and on their preferred channel. You can even provide your VIP customers with a direct line to ensure they get priority and thus, gain their trust and loyalty. Check out the case study to understand the software solution capabilities.