Live Chat Software
Initiate a live chat to deliver a powerful service experience
Usher Interactions From Different Channels
Proactive Engagement with Customers
Don’t wait for the customer to ask questions. Live chat software enables real-time interaction between agents and customers. Agents can quickly initiate the chat with the customer’s browsing through product page to trigger sales. Be proactive throughout the buyer’s journey. Customers appreciate when a brand is sensitive to their needs and offers help without even asking.
Constant Customer Service
Chat service and messages allow agents to engage with customers via website, mobile apps and other chat platforms such as Facebook Messenger, Twitter, and LINE. Customers do not have to wait in line, they can easily reach agents and it helps agents to process the information in lesser time. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries.
Handling Multiple Interaction
A unified desktop with multi-chat service is not limited to only the chat platforms. Without toggling between screens, the agents can interact with customers coming in from multiple channels. The chat software allows the agents to attend multiple chats simultaneously. This helps in improving agent productivity and customers feel happy and satisfied due to less wait time.
Route active & passive interactions to the right agent in the first go, leading to better resource utilization. Transfer the chat to other agent or supervisor who can help in delivering exceptional customer experience.
CUSTOMER SUCCESS STORY
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