Email

Smoothen your customer service process using customer service email to create conversation for every email interaction

Increase Agent Efficiency

Add a note or reply to an email on Unified Agent Desktop and manage the interactions coming from multiple channels. This data could be accessed by the agent, supervisor or admin at any level and can be monitored as and when required.

Canned Response

Reduce human error with canned responses and eliminate the mundane task of replying to the same query multiple times a day. An automatic reply could be generated for specific queries, thus increasing agent’s efficiency.

Increase Customer Reach

Be where your customer wants you to be. Customers are seeking different platforms to communicate with your business, enable them with email, web chat or social media through easy integration with Ameyo Omni.

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email-notofication

Email Notification

Get notified on email when a new conversation is created. Agents will be informed when a new interaction is attached to the new or existing conversation and they can access this data to be better equipped and resolve the query.

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CUSTOMER SUCCESS STORY

Ola Cabs

Discover how a leading online car rental platform overcame operational challenges to transform the customer experience.

Other Channels to Start a Conversations

Collaboration

Voice

Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording.

Agent-routing

Chat

Use Web Chat, In-App Chat and, Chat Messenger to initiate and receive interactions from your customers.

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Social Media

Connect with your customers on social media platforms and be responsive to each interaction personally.

Want to Build an Omnichannel Contact Center?