Smoothen your customer service process using customer service email to create conversation for every email interaction
Increase Agent Efficiency
Add a note or reply to an email on Unified Agent Desktop and manage the interactions coming from multiple channels. This data could be accessed by the agent, supervisor or admin at any level and can be monitored as and when required.
Reduce human error with canned responses and eliminate the mundane task of replying to the same query multiple times a day. An automatic reply could be generated for specific queries, thus increasing agent’s efficiency.
Increase Customer Reach
Be where your customer wants you to be. Customers are seeking different platforms to communicate with your business, enable them with email, web chat or social media through easy integration with Ameyo Omni.
Get notified on email when a new conversation is created. Agents will be informed when a new interaction is attached to the new or existing conversation and they can access this data to be better equipped and resolve the query.
CUSTOMER SUCCESS STORY
Discover how a leading online car rental platform overcame operational challenges to transform the customer experience.