Live Chat Software

Reach your customers on live chat platforms and streamline customer conversations with In-App messaging, Web Chat and Chat Messenger.

Start Conversations with Live Chat Software

Web Chat

Initiate, receive and improve query handling on chat portal in real-time.

In-App Chat

Start customer interaction with the assistance of live chat software within the app

Chat Messenger

Start a conversation with WhatsApp, Facebook Messenger, Twitter and more.

Proactive Engagement with Customers

Don’t wait for the customer to ask questions. Live chat software enables real-­time interaction between agents and customers. Agents can quickly initiate the chat with the customer’s browsing through product page to trigger sales. Be proactive throughout the buyer’s journey. Customers appreciate when a brand is sensitive to their needs and offers help without even asking.

customer-engagement
customer-support

Constant Customer Service

Chat service and messages allow agents to engage with customers via website, mobile apps and other live chat platforms such as Facebook Messenger, Twitter, and LINE. Customers do not have to wait in line, they can easily reach agents and it helps agents to process the information in lesser time. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries.

Handling Multiple Interaction

A unified desktop with multi-chat service is not limited to only the chat platforms. Without toggling between screens, the agents can interact with customers coming in from multiple channels. The chat software allows the agents to attend multiple chats simultaneously. This helps in improving agent productivity and customers feel happy and satisfied due to less wait time.

multi-channel
intelligent-routing

Intelligent Routing

Route active & passive interactions to the right agent in the first go, leading to better resource utilization. Transfer the chat to other agent or supervisor who can help in delivering exceptional customer experience.

ola

CUSTOMER SUCCESS STORY

Ola Cabs

Discover how a leading online car rental platform overcame operational challenges to transform the customer experience.

Manage Omnichannel Conversations Seamlessly with Ameyo

Collaboration

Email

Respond faster to customer service emails to ensure customer delight.

Agent-routing

Voice

Automate inbound and outbound calling processes for better engagement.

business-hours

Social

Connect with your customers on social media platforms like Facebook, Twitter, etc.

Looking for an Omnichannel Contact Center Software?

ADDITIONAL RESOURCES

Weave the complete customer engagement strategy

Improve your call center operations with a call center software solution that covers all your contact center needs.

Learn more about how you can run a call center better: