Measure Call Quality

Keep a track of call center quality assurance. Analyze and monitor the calls to improve
call quality in a call center.

Self Monitoring

Allow your agents to monitor their performance and analyze their performance on the basis of the quality of service and customer satisfaction. Agents can monitor the number of calls that they have taken, average handling time and conversion rate, this helps them identify gaps in their performance and work efficiently.

Self-monitoring
Voice-logger

Voice Logger

Avail ease of call recording with Ameyo Voice and control the quality standards to deliver a seamless customer experience. Swiftly search through voice records and save the data securely. Managing reports have become easy with voice logger, supervisors can monitor the call recording to score agent’s performance.

Wall Board

Get a hold of the key metrics that have the greatest impact on customer care standards. Give your agents a well informed view of the call flow, service factors and call waiting to ensure a standard vision of customer support. Wall Board allows administrators to modify label names, set thresholds, and re-order statistics, schedule messages and more.

Wallboard
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CUSTOMER SUCCESS STORY

Gulf African Bank

Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.

Some More Call Center Software Features

Collaboration

Inbound-Outbound Calling

Handle all your inbound, outbound and blended campaigns with ease and flexibility.

Agent-routing

Computer Telephony Integration (CTI)

Seamless call center integrations to improve operations and agent efficiency.

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Reports & Dashboards

Track and Monitor real-time data through customer interaction management to make faster decisions

Looking for a Complete Call Center Software?

ADDITIONAL RESOURCES

Weave the complete customer engagement strategy

Improve your call center operations with a call center software solution that covers all your outbound and inbound call center needs.

Learn more about how you can run a call center better: