Measure Call Quality
Keep a track of call center quality assurance. Analyze and monitor the calls to improve call quality in a call center.
Allow your agents to monitor their performance and analyze their performance on the basis of the quality of service and customer satisfaction. Agents can monitor the number of calls that they have taken, average handling time and conversion rate, this helps them identify gaps in their performance and work efficiently.
Avail ease of call recording with Ameyo Voice and control the quality standards to deliver a seamless customer experience. Swiftly search through voice records and save the data securely. Managing reports have become easy with voice logger, supervisors can monitor the call recording to score agent’s performance.
Get a hold of the key metrics that have the greatest impact on customer care standards. Give your agents a well informed view of the call flow, service factors and call waiting to ensure a standard vision of customer support. Wall Board allows administrators to modify label names, set thresholds, and re-order statistics, schedule messages and more.
CUSTOMER SUCCESS STORY
Gulf African Bank
Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.
Some More Call Center Software Features
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