banking experience

BFSI Omnichannel Contact Center

Demystifying CX In BFSI With Omnichannel Contact Center [Webinar]

If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking …

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Why And How To Empower Customer Service Agents In Banking Contact Centers

  We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking experience can be improved by empowering customer service agents with the right access to the backend applications for resolving customer queries efficiently. In banking contact centers compliance regulations are of utmost priority, …

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Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another – whether it’s for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like …

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