Virtual Call Center Features
Ameyo Emerge is an easy-to-use, virtual call center that helps improve customer interactions
Make the most of your inbound and outbound calls by improving customer engagement
Get relevant customer information on agent screen before the call connects to improve call quality and sale.
Interactive Voice Response
Route the callers to the right agent every time and ensure customer satisfaction
On- call options
Provide seamless experience with on-call features such as hold, mute, transfer and call conferencing
Place calls directly from your help desk, CRM or website with our Voice toolbar.
Add call summary notes and disposition codes to your call log and integrated CRM to ensure that relevant customer information is retained.
Send out mass reminders and announcements to customers
Be smart about routing the customers to the right agent and ensure first call resolution
Interactive Voice Response (IVR)
Easily configurable multi-level IVR to ensure each caller is directed to the right agent, team or department
Automatic Call Distributor
Route inbound calls to agents based on caller data, IVR selection, business hours, agent skills
Ensure customer privacy and retain business by encrypting the customer’s and vendor’s number
Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.
Forward to Phone
Forward calls to mobile phones, SIP phones or landline to enable your team to remain connected, even when working remotely.
Prepare your agents with the best tools to make customer management easy
Knowledge repository with an intelligent search to empower agents with on spot customer query resolution
Sort and filter data based on custom parameters
Instant access to all the customer information by integrating Ameyo Emerge with your business tools
CRM - CTI Integration
Seamlessly integrate Ameyo Emerge with your business tools – Freshdesk, Salesforce, Zendesk to ensure that all customer data is available in one interface
Automatically display customer interaction history in your browser, including previous calls, emails, chats, so agents are well informed before every call connects.
Design the flow for your business and ensure your new solution is configured and deployed rapidly, accurately and efficiently by just drag and drop functionality.
Reporting and Monitoring
Measure all the relevant metrics to optimize your KPIs and make informed decisions
Record interactions for quality & compliance
Record inbound and outbound calls. Listen to past call recordings at any time to ensure compliance with quality standards
Monitor multiple campaigns at one time with the support of multiple tab supervision
Better manage call volumes in peak hours by ensuring agents are available to take calls