contact center technology

Creating the Next Generation Outsourcing Centers in Bangladesh

  Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different sectors -education, health and manufacturing. In fact, as per a PwC report, the country is expected to become 28th largest economy in the world by 2030. These predictions is …

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Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center

If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you …

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5 Ways the Right Technology Will Advance Your Contact Center

5 Ways the Right Technology Will Advance Your Contact Center

  Select the right technology for your contact center keeping the customer at the center and invest smartly. When talking about technology, the debates are plenty. With cost being an important factor and numerous competitors in the market, buyers have to think carefully and strategically. After all, the technology solutions have to be used frequently …

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Need for Contact Center Analytics

Analytics keep track of performance and other key business metrics and Contact centers are a provider of valuable knowledge and information to customers. It makes sense therefore, that they use analytics tool to measure agent performance and other key metrics. Analytics tools keep a track of how well the business is performing and informs managers/supervisors …

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