contact center technology

contact-center-technology-trends-2020

Contact Center Technology Trends That Will Boom In 2020

The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transformation, your business will hit a dead-end and there’s no turning back once you start losing your customers to the competition! Now is the time for businesses to adopt new technologies because 2020 …

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Creating the Next Generation Outsourcing Centers in Bangladesh

Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different sectors -education, health and manufacturing. In fact, as per a PwC report, the country is expected to become 28th largest economy in the world by 2030. These predictions is closely …

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Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center

If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you …

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5 Ways the Right Technology Will Advance Your Contact Center

5 Ways the Right Technology Will Advance Your Contact Center

Select the right technology for your contact center keeping the customer at the center and invest smartly. When talking about technology, the debates are plenty. With cost being an important factor and numerous competitors in the market, buyers have to think carefully and strategically. After all, the technology solutions have to be used frequently and …

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Need for Contact Center Analytics

Analytics keep track of performance and other key business metrics and Contact centers are a provider of valuable knowledge and information to customers. It makes sense therefore, that they use analytics tool to measure agent performance and other key metrics. Analytics tools keep a track of how well the business is performing and informs managers/supervisors …

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