Helpdesk

How a Help Desk Ticketing System benefits Customer Service

How a Help Desk Ticketing System benefits Customer Service

If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses to their queries. They are customers who either make or break your business. So, it is of utter importance for any business enterprise to achieve customer satisfaction. This can be done …

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helpdesk-reporting-dashboard

How to Improve Ticketing Insights with Helpdesk Reports and Dashboards

Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success of a customer support process is dependent on measuring the right KPIs and getting relevant reports. Tracking these KPIs and analyzing these reports allows the supervisors to …

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helpdesk-automation

Helpdesk Automation: The Next Big Thing in Ticket Management

In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers. Customers demand speed and precision in everything around them. Now customers not only crave for a 30 minutes delivery for their Pizza but they seek hyper-sonic fulfillment for all of their …

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Help desk customization

Personalize Your Ticketing System With Easy Help Desk Customization

Customizing help desk software gives your customer support portal the look and feel of your brand and defines tailor-made workflows to extend the ease of operations. Different aspects of your helpdesk ticketing system can be personalized to ensure better user interface and support functionality. But the important question that arises here is how easily and …

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Top Customer Support Challenges and How to Solve Them

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for …

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Helpdesk Management System: Choosing the right Help desk Software for your Business

In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking about some things that the companies need to keep in mind before buying a help desk solution. We will be categorizing the checklist into two categories, namely – …

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What is a Help desk Ticketing System and Why is it Important?

Organizations work hard towards maintaining their bottom line. Since the time organizations have started understanding the what and how of customer experience, they have been promoting a customer-centric culture. Simply put, customer-centricity refers to putting the customer at the center of what you do. Even, Gartner has declared Customer Experience as the new battlefield. Acknowledging …

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How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing …

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