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Ameyo Callversations

Top Customer Support Challenges and How to Solve Them

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for consumers to choose a brand. Customer support is no longer just a cost center for the business rather it has evolved into a profit center because today an unsatisfied customer means lost business.

Topics: Customer Service Customer Support Omnichannel Customer Experience, Helpdesk

What is a Help desk Ticketing System and Why is it Important?

Organizations work hard towards maintaining their bottom line. Since the time organizations have started understanding the what and how of customer experience, they have been promoting a customer-centric culture. Simply put, customer-centricity refers to putting the customer at the center of what you do. Even, Gartner has declared Customer Experience as the new battlefield. Acknowledging the need to improve customer support and satisfaction is not enough. The organizations need to put in place the right measures to achieve the goals of delighting their customers.One of the most important ways of doing that is by having a Help desk Ticketing System. 

Topics: Helpdesk customer support help desk ticket management service helpdesk case management

How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency.

Topics: Customer Service Customer Experience Software Customer Support Helpdesk