Webinars
To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.
Customers make split-second decisions every day while answering calls from an unknown number. And more often tha...
Customer Engagement is changing faster than ever before and BPOs are challenged to bring different business mode...
The buzzword ‘digital transformation’ has got everyone talking, but only a few understand it well en...
The current pandemic has forced everyone to go remote while no one was ready for that. The BFSI industry is the ...
Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%...
The Department of Telecommunications (DoT) has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.
The Department of Telecommunications (DoT) has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.
As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.
As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.