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Webinars

To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.

How Digital Transformation in Contact Centers is Driving the Customer Experience for Financial Services?

Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%...

Managing CX With Remote Operations: Post-DOT’s New OSP Guidelines

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.

Future Is Remote: Deciphering The DoT Guidelines

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.

Conversational Marketing For Real-Time Conversions

As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.

Challenging Pandemic With Digital To Drive Business Growth

As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.

Grow Sales Remotely with Digital Sales Operations

COVID-19 has disrupted the way businesses function by forcing many departments to work from home/anywhere. For businesses to continue growing, it is essential that Sales continue…

Contact Centers and Conversational AI – The key to thriving in the Contactless world

As businesses continue to re-plan, revise, rebuild and reboot to stay ahead of the pandemic and prepare for the new normal, this webinar is going to a deep dive into CX strategy discussing ….

Transforming Contact Centers for the Contactless World

The pandemic has changed the way organizations do business. Remote working, which was earlier thought of a challenge has now become the new way of life.

Customer Experience for Remote Customers by Remote Agents

During this Pandemic, Customers are remote, Employees are remote, and Operations are remote. In this new normal, the challenges of running business are new, unprecedented,..