Ameyo and Exotel Announce Merger

Webinars

To keep our prospects, partners and customers abreast with the latest happening from the contact center world, we bring to you recordings of our webinar discussions with industry evangelists.

Add Identity to Your Business Calls Using Ameyo’s Truecaller Solution

Customers make split-second decisions every day while answering calls from an unknown number. And more often tha...

Crystal Gazing: How BPOs need to differentiate

Customer Engagement is changing faster than ever before and BPOs are challenged to bring different business mode...

Demystifying Digital Transformation with Cloud Contact Center

The buzzword ‘digital transformation’ has got everyone talking, but only a few understand it well en...

Powering the Customer Experience: The BFSI Spotlight

The current pandemic has forced everyone to go remote while no one was ready for that. The BFSI industry is the ...

How Digital Transformation in Contact Centers is Driving Customer Experience for Financial Services?

Companies that use technology to transform customer experience have increased customer satisfaction by 15 to 20%...

Managing CX With Remote Operations: Post-DOT’s New OSP Guidelines

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.

Future Is Remote: Deciphering The DoT Guidelines

The Department of Telecommunications (DoT)  has amended the Other Service Providers (OSP) compliance guidelines, thus allowing BPO employees to work permanently from home/any location.

Conversational Marketing For Real-Time Conversions

As messaging adoption continues to grow, Google’s Business Messaging Platform has become the easiest way for consumers to connect with their brands and increase lead conversion rates.

Challenging Pandemic With Digital To Drive Business Growth

As businesses continue to redefine their customer experience in the light of the COVID-19 pandemic, we are seeing a shift towards Digital channels.