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How to Overcome Technology Challenges In Omnichannel CX

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Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Role of IT in Delivering Omnichannel Customer Experience. In continuation to that discussion, our attempt this time is to shed light on how to tackle the technological challenges that come in the way of Omnichannel contact center solution. It is estimated that more than 50% of organizations will redirect spends towards customer experience innovation this year.

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