BPO Call Center Software
Custom, Flexible, and Secure
17+ Years of Experience, 2000+ Customers, 60+ Countries
Why do you need a Contact Center for BPO?
All BPO Solutions Under One Roof
Get the solution that best fits your business requirements. With Ameyo’s flexible options of on-cloud (private and public cloud) and on-premise solutions, you get the best of both worlds. Streamline your business workflow with a highly robust, efficient, and cost-effective solution.
Enterprise-grade Features
Supercharge your call center for BPO with extensive inbound and outbound features like IVR system, intelligent routing algorithm, automated dialers, click-to-call, CRM integration, real-time monitoring, extensive reports & dashboards to stay on top of your contact center operations.
Go Omnichannel
Deliver fully integrated omnichannel customer experience across channels like Voice, Video Chat, Social Media, Email, and other messaging apps. Let your contact center agents be more agile with omnichannel customer engagement solution which helps them address customer grievances much faster.
Performance Management and Optimization
Be on top of your contact center operations with flexible agent management features like a queue to user mapping to ensure that the agents are productive at all times. Supervisors can keep track of idle agents and shuffle them between queues to maximize their productivity.
Smooth Integration with CRM Applications
Drive contextual conversations with each caller. Let your agents preserve the context of each interaction across the customer journey to deliver unique experiences. Seamlessly integrate with your in-house or third-party CRM applications like Zoho, Zendesk, Freshdesk, Mint, Leadsquared, Salesforce, Microsoft Dynamics 365, etc.
Security even in WFH
Ensure enterprise-grade security for your contact center for BPO even while working remotely. Ameyo’s BPO call center software is designed to prevent data breaches, ensuring complete data security with features like IMEI Whitelisting, the ability to block call recording, and screenshots with secure VPN support.
Transform Customer Experience with a Flexible Contact Center Software
Powerful CX Features for BPO Industry
Automated Routing
IVR System
Auto Dialer
Flexible CRM Integration
Ticketing System
Click-to-call
Omnichannel Capabilities
Unified Agent Desktop
Inbound & Outbound Calling
Self Service Portal
Reports & Dashboards
Enterprise-grade Security
Call Quality Monitoring
SLA Management
Number Masking
Live Monitoring
Seamless Bot to Agent Transfer
Non-office Hours Configuration
Bot Integration
Queue to User Mapping
Why should you choose Ameyo?
Mission-critical Support
Get up and running with your contact center in less than 48 hours! With our highly customizable BPO contact center solution, you can put your agents on track within days and see a measurable impact.
Flexibility of Working from Anywhere
Let your contact center agents work from the comfort of their home or office without any interruptions in their productivity. The supervisors can keep track of agents’ activities across different working modes to get real-time insights into agents’ productivity.
Payment Plan That Won’t Bite
Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement. This helps your business to scale up and down depending on the process requirements.
Zero IT Infrastructure Issues
Connect with your customers with minimum internet bandwidth without any hassle. Do away with IT infrastructure problems and get your agents going with an extensive 15+ parameters in report that helps you identify the reasons for low productivity like poor internet connectivity, network failure, etc.
Trusted by Leaders
Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like iMarque Solutions, Globiva, Unitel, Conneqt Business Services Ltd, SG Global Taiwan, Prutech Solutions Pvt Ltd, and Magna Outsourcing.
Use Cases
One for All (MultiTenancy)
All clients processes can be managed on the same physical infrastructure with complete data and process segregation, along with flexible allotment of agents in processes.
Enterprise Grade Security
Facilitates safe and encrypted communications, information masking, access control and secure logins
Enterprise Grade Security
Facilitates safe and encrypted communications, information masking, access control and secure logins
Real time monitoring
Monitor your agents easily, gauge their productivity and shuffle them around between teams, all in real time
Insightful Dashboards
Gain insights into each process with process specific KPIs using dashboards especially curated by industry experts and actual customer feedbacks
Insightful Dashboards
Gain insights into each process with process specific KPIs using dashboards especially curated by industry experts and actual customer feedbacks
To Omni, or not to Omni
Let your clients decide the channels they need, ranging from voice only services to fully omni channel services with inbuilt ticketing support. Clients can choose from options ranging from voice, SMS, email, video, website integration to an ever growing list of channels
Modular Features
Choose from Ameyo’s extensive contact center modules powering each client with the features they require such as IVR, ACD, outbound dialer, system integrations, data exports, communication channels, etc
Modular Features
Choose from Ameyo’s extensive contact center modules powering each client with the features they require such as IVR, ACD, outbound dialer, system integrations, data exports, communication channels, etc
Globiva's Conversion Rate Improves by 12-15%
CUSTOMER SUCCESS STORY
“Ameyo’s remote contact center solution has enabled us to cut our operational costs by 15%”
Suresh V. Suryamurthy
CEO, iMarque Solutions
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Take your Customer Experience to the Next level with
Ameyo's Customer Engagement Platform
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