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AMEYO OMNI

WHY Omnichannel
CUSTOMER EXPERIENCE  Matters?

Customers now expect to receive service from your organization on the channel of their choice, which might be voice, email, SMS / text, web, mobile or social media. Companies are beginning to provide service on all of these channels – but too often, these very channels might exist in silos that hinder productivity.

This disjointed, multi-channel service can be taken to the next level with an omnichannel call center solution that integrates channels to provide a consistent customer experience and create delightful customers.

Multi-channel

Omni-channel

Manage Omni-Channel Interactions Effortlessly

Integrations

Empower Workforce with Seamless Integrations

Self-service

Enable your Customer to Self Serve

OMNI-CHANNEL INTERACTIONS

Manage Omni-Channel Interactions Effortlessly

 

Route all customer interactions across voice, email, chat and social through one channel routing engine for a seamless and consistent customer service ensuring each customer interaction reaches the best available resource at the right time.

Mobile  |   Chat  |   Social  |   Web  |   Phone  |   Messaging  |   Email 

Download Whitepaper      |  Omni-channel Commerce
Your New Competitive Advantage with Customer Experience
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Enable your customer to Self Serve

 

Provide easy and effective Self-service IVR options for basic customer queries saving customer time and effort. Automate Chat interactions with intelligent personalized Chatbots to serve FAQ’s and mundane queries making smooth agent handovers as queries get complex

CHATBOTS  |  IVR 

Download Ebook   |  The Ultimate Guide to Why AI-Powered Chatbots will Transform Digital Customer Experiences
Self-Service IVR Chatbots
Integrations-with-CRM

Empower YOUR Workforce with seamless Integrations

 

Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third-party CRM’s( Salesforce, MS Dynamics, Leadsquared) and Case Management Solutions(Zendesk, FreshDesk). Focus on delivering a wow customer experience while we bring all third-party application data to your Agent Desktop.

Pre-built Connectors | Salesforce, MS Dynamics, Zendesk | Freshdesk, Zoho, Sugar CRM, Leadsquare

Download Ebook  |  How to Easily Create a CX Sales Pitch and Successfully Sell Customer Experience to Your Boss!

CHATBOT

Meet Ameyo Genie

Create Customer Experience Memories with Intelligent Virtual Agents!

Ameyo-Genie-chatbot

Omnichannel Customer Experience Solution

Modernize your Contact Center

AI Technology

Customer Analytics

Chatbot

Mobile Ready

Omni-Channel

scalable, secure, and enterprise-ready

Open API

Highly Scalable

Available

Compliance Ready

Secure

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Features that gives wow customer exPERIENCE

Predictive Dialer

Intelligent Routing

Proactive Outbound

Computer Telephony Integration

Voice blast

Features You Will Love

knowledge-base.png Knowledge Base

Ameyo Knowledge Base empowers the users with instant access to required knowledge related to the query at hand, during a customer interaction.Thereby, eliminating the need to keep customers on hold for a long time to refer or consult others

PPD.png PPD

AmeyoParallel Predictive Dialer or PPD, is an advanced version of predictive dialer (detects answering machines, SIT tones, and busy tones; eliminates dialing, redialing and response time)

mobile-SDK.png Mobile SDK

Ameyo mobile SDK allows businesses to seamlessly integrate Ameyo with their mobile applications allowing customers to interact with the contact center directly from their mobile app

Auto-failover.pngAuto Call Distributor

Ameyo Automatic Call Distributor (ACD) routes incoming calls with the help of a powerful and intelligent routing engine based on pre-defined rules including skill-based routing, FIFO, priority etc.

Auto-failover.pngAuto-Failover

The auto-failover allows your systems to run without any interruption with high uptime. When the server breaks down, the backup server automatically takes control and provides services. Ameyo's system architecture is robust and provides an uptime of 99.99879%

VQ-pass.pngVQ Pass

Virtual Queueing Pass or VQ Pass is a powerful queue management solution which helps businesses to allow their customers to reserve their queue position, disconnect the call and then dialing to the agent directly after the specified wait time or request a call back

PACE.png PACE Rules

Proactive Connect Enhancer or PACE is an intelligent outbound dialing solution. Customer's previous interaction history is analyzed and reach strategy is prepared by connecting to an agent at the most probable time the customer is able to attend the call

Omni-performance.pngPerformance Dashboard

Ameyo Omni Performance Dashboards are customizable dashboards which provide insight into various metrics like SLAs, agent performance, campaign performance, etc.

Redundancy.png Disaster Recovery 

With 24/7 x 365 network operations monitoring and full backup ensures your data is always safe and secure. In case of any failure, the redundant system can be manually / automatically activated to ensure smooth running operations.

“ Ameyo came across as the most flexible technology that could customize and design a Contact Center Solution by aligning themselves with our vision and objective. This solution has enabled delivery in consistently increasing its customer satisfaction score.”


Bhavneet Kaur,
Sr. Product Manager, Delhivery


Customer success stories

Just getting started?

Here are more Resources for Call Center Software

HOW-TO-CHOOSE-THE-RIGHT-CONTACT-CENTER-1.jpg

HOW TO CHOOSE THE RIGHT CONTACT CENTER SOFTWARE

why Contact Centers have stopped being loss leaders,

Download whitepaper
BUILD-A-FUTURE-READY-CONTACT-CENTER-1.jpg

HOW TO BUILD A FUTURE-READY CONTACT CENTER

How adopting a modern contact center technology

Download Ebook
ameyo-4-video-1.jpg

INTRODUCING AMEYO FUSION CX :

All In One Omni Channel Contact center and Customer Service CRM

Watch Video
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Power up your business with Cx innovation

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