Manage Omni-Channel Interactions Effortlessly
Empower Workforce with Seamless Integrations
Enable your Customer to Self Serve
Route all customer interactions across voice, email, chat and social through one channel routing engine for a seamless and consistent customer service ensuring each customer interaction reaches the best available resource at the right time.
Mobile | Chat | Social | Web | Phone | Messaging | Email
Provide easy and effective Self-service IVR options for basic customer queries saving customer time and effort. Automate Chat interactions with intelligent personalized Chatbots to serve FAQ’s and mundane queries making smooth agent handovers as queries get complex
Experience on the fly integrations with Agent toolbars & pre-built connectors for leading third-party CRM’s( Salesforce, MS Dynamics, Leadsquared) and Case Management Solutions(Zendesk, FreshDesk). Focus on delivering a wow customer experience while we bring all third-party application data to your Agent Desktop.
Pre-built Connectors | Salesforce, MS Dynamics, Zendesk | Freshdesk, Zoho, Sugar CRM, Leadsquare
Create Customer Experience Memories with Intelligent Virtual Agents!
Modernize your Contact Center
scalable, secure, and enterprise-ready
Features that gives wow customer exPERIENCE
Computer Telephony Integration
Ameyo Knowledge Base empowers the users with instant access to required knowledge related to the query at hand, during a customer interaction.Thereby, eliminating the need to keep customers on hold for a long time to refer or consult others
AmeyoParallel Predictive Dialer or PPD, is an advanced version of predictive dialer (detects answering machines, SIT tones, and busy tones; eliminates dialing, redialing and response time)
Ameyo mobile SDK allows businesses to seamlessly integrate Ameyo with their mobile applications allowing customers to interact with the contact center directly from their mobile app
Ameyo Automatic Call Distributor (ACD) routes incoming calls with the help of a powerful and intelligent routing engine based on pre-defined rules including skill-based routing, FIFO, priority etc.
The auto-failover allows your systems to run without any interruption with high uptime. When the server breaks down, the backup server automatically takes control and provides services. Ameyo's system architecture is robust and provides an uptime of 99.99879%
Virtual Queueing Pass or VQ Pass is a powerful queue management solution which helps businesses to allow their customers to reserve their queue position, disconnect the call and then dialing to the agent directly after the specified wait time or request a call back
Proactive Connect Enhancer or PACE is an intelligent outbound dialing solution. Customer's previous interaction history is analyzed and reach strategy is prepared by connecting to an agent at the most probable time the customer is able to attend the call
Ameyo Omni Performance Dashboards are customizable dashboards which provide insight into various metrics like SLAs, agent performance, campaign performance, etc.
With 24/7 x 365 network operations monitoring and full backup ensures your data is always safe and secure. In case of any failure, the redundant system can be manually / automatically activated to ensure smooth running operations.
“ Ameyo came across as the most flexible technology that could customize and design a Contact Center Solution by aligning themselves with our vision and objective. This solution has enabled delivery in consistently increasing its customer satisfaction score.”
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