Zoho CRM Integration for Personalized Contextual Interactions

Personalized Contextual Interactions

Never lose sight of the context of the conversation. Agents have access to the customer profile and interaction history before connecting any inbound or outbound call. By integrating Ameyo with Zoho CRM, the agents can see all the contact information on the same UI rather than switching between different tabs.

Log all Customer Interactions

Automatically log all the inbound and outbound calls into the Zoho CRM. These logs can later be used for agent training and improving their productivity. The supervisor can review these logs to give a timely and effective feedback to the agents to enhance their performance and deliver excellent customer support.

 

Rule-based Routing

Use the pre-set Zoho CRM parameters to take real-time decisions using Ameyo. No need to set different rules for both the systems. Combining the information stored in the Zoho database to route the customer query to the right agent for faster query resolution. Setting the rules to improve agent productivity and customer support.

Improve Agent Productivity

Combine Ameyo with Zoho CRM to improve agent productivity by eliminating the manual tasks such as dialing and logging call dispositions. Make it easy for the customers to interact with your business and deliver an effortless, smooth customer experience by automating the activities with intelligent routing to avoid repeatedly asking the customers for their details. This leads to greater customer satisfaction and loyalty.

CUSTOMER SUCCESS STORY

Jordan Ahli Bank

Learn how Ameyo helped a leading financial service provider improve their customer satisfaction score by 30%.

Integrate Ameyo with Other Leading Applicationas​

Collaboration

Salesforce Integration

Get a holistic view of customer information by connecting Ameyo with Salesforce CRM.

Agent-routing

Zendesk Integration

Build a strong base of loyal customers by integrating Ameyo with Zendesk.

business-hours

Freshdesk Integration

Increase agent efficiency and ease of handling support tickets with Freshdesk integration.

Deliver Better Service by Integrating Your Existing Applications with Ameyo​