Integrate Ameyo Contact Center Capabilities with MSD CIF Integration
Deliver Powerful Call Management Features Into MS Dynamics 365
SSO with Dynamics OAuth
Integrate Ameyo call center software and allow your agents to sign into MS Dynamics with the registered user credentials without having to do it separately. Automatic two-way synchronization relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.
Auto-pop Customer Record
Once the call gets connected, relevant customer detail pops-up on the agent screen using number mapping, displaying relevant caller information. Have qualified conversations with customers while enabling agents to access the details like customer’s name and previous interaction history and preserve the context of the call.
Knock Out Human Error
Eliminate the possibility of a manual error and save time. The agent can call any contact from the CRM with a simple click on the number (in Predefined format), without manually entering the contact number. If dialed number exists in multiple records, the system will dial the record from which click to dial was initiated.
The framework is extensible for the configuration of communication between Ameyo and Dynamics 365 Unified Interface Apps. The two-way communication enables Agents to have inbound and outbound interactions(Click-to-Call, Bulk Dial) with updated customer information and also seamlessly sync Call Activity data ( Dispositions, Notes, Call Recording Link, Phone call activity association) into MS Dynamics 365.
Get the right call connected with the right type of agent irrespective of the number they have used. IVR reads customers input and displays their information in CRM even if the customer has called in from a different number. Once the customer enters the registered number or Customer ID, he is routed to the right agent and agent can drive the contextual conversation as the screen pop up displays relevant information.
Capture Complete Call Activity
Avail all the call records into MS Dynamics to enhance customer engagement. All the call record data is updated in CRM in real-time and could be accessed for quality assurance and training purposes. The call records could be used to monitor agents’ performance.
Automated Ticket Creation
Integrating with Ameyo helps to automatically generate a ticket for an incoming call in addition to attaching calls to the existing tickets. The call related data is automatically tagged with the relevant ticket to ensure complete context for future actions.
CUSTOMER SUCCESS STORY
Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.
Integrate Ameyo with Other Leading Applications
Deliver Better Service by Integrating Your Existing Applications with Ameyo
Weave the complete customer engagement strategy
Improve your call center operations with a call center software solution that covers all your outbound and inbound call center needs.
Learn more about how you can run a call center better with MSD CIF Integration: