Inbound Call Center Software

Increase your inbound call center productivity and derive maximum value with each incoming call

Ameyo Voice > Call Center Software Features > Inbound Call Center Software

Connect Customers to Best Agent

Do not make the callers wait to get answers. Intelligent Routing capability of an inbound call center allows businesses to drive customer experience and operational efficiency by assigning each customer to the most skilled and available agent best suited for the interaction. Additionally, automate the call routing process with the help of an automatic call distributor (ACD) to further smoothen the routing process.

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Deliver Consistent Customer Service

Standardize your customer service process with intelligent IVR system while allowing businesses to service high call volumes at a lower cost. With multi-level IVR, inbound call center software offers various options and paths for callers to get a personalized response and ensure faster resolution of the problem. This also helps call center agents be more productive & effective.

Offer a Personalized Call Support

Know who is calling you rather than having to ask. With inbound call center solutions having CTI integration, the agents can get complete call history within seconds, informing them of all the relevant information. Being up-to-date with all the contextual information on the issue at hand, the agents are in a much better position to handle the call and guide the customer to the solution.

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Monitor and Measure Call Performance

Have high-quality conversations by ensuring routine monitoring of calls. The call center managers have numerous options of checking the effectiveness of a conversation by snooping in on the call or barging the conversations. Also, in case of escalations, the supervisor can even take over the conversation.

Reduce Call Abandonment Rate

No more waiting for the customers to connect with the agents. With Ameyo inbound call center software’s Virtual Queue (VQ) pass capability, the customers get to hold their position even after they have hung up the call. Having this invisible token holding onto the customer will help you to manage your queues to not lose out on any valuable customer.

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CUSTOMER SUCCESS STORY

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Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.

Start Your Own Outbound and Inbound Call Center

Collaboration

ACD

A telephony system to answer and intelligently route the incoming calls to the right department

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Auto Dialer

Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.

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Call Monitoring

Monitor agents by listening to their live calls and assisting them during any conversation with the customer if required to handle interactions better.

Looking for a Complete Call Center Software?

ADDITIONAL RESOURCES

Weave the complete customer engagement strategy

Improve your call center operations with a call center software solution that covers all your outbound and inbound call center needs.

Learn more about how you can run an inbound call center better: