The frequent ask of customers is an effective after-sales service or query handling or great customer support. Running a call center efficiently is not a walk in the park for businesses. It requires robust call management software in place along with a strategic vision, exceptional people skills, and the ability to manage and motivate your workforce. Out of all the day-to-day challenges in operating a contact center, the one that needs attention and strategic changes, is the unexpected surge in call traffic.
Unfortunately, unanswered calls bring down customer experience as in the long run it can result in the loss of a potential customer. Contact centers, therefore, have to ensure that all calls are answered. But how can they achieve a balance between an unrestricted number of calls and a restricted number of agents? Should they hire more agents? How will this additional cost affect the business?
The Do-Not-Call (DNC) registry is an attempt by the Singapore government to protect the data of the citizens from unsolicited telemarketing calls and messages. This month, the Singapore parliament passed the Personal Data Protection Bill which safeguards an individual’s personal data from being misused. The bill encompasses the national Do-Not-Call registry while a new enforcement agency, the Personal Data Protection Commission (PDPC), has been tasked to regulate how businesses manage personal data. The commission will also have the power to impose financial penalties in case of violations reported by consumers.
A competitive market demands high-quality goods and services. The only way your products and services will sell is by ensuring that the product is efficient, and your customer support aims for 100% issue resolution. For an organization, meeting yearly targets is a tough task that involves price negotiations, sales and marketing strategies, aggressive promotions (ads included), sourcing raw materials, leading an efficient and productive staff, and quality testing.
Concorde represented the dreams and imagination of a nation but most importantly, it was innovation and excellence that symbolized the jet.
History tells us that the survival of man has been possible only through innovation and constant evolution. Humans discovered various uses of the things around them and made possible the present that we live in. Our capacity to imagine and strive for wonderful technological innovations is boundless. Just this month, the news featured robots that had 80% human functionalities, including veins to pump blood. On the other hand, Mars can be our future home as our satellites travel beyond the edge of the Solar System.
A team that works well together grows and develops together.
In workplace discussions, one of the most common topics is team dynamics. In an organization, teams work together towards achieving the company goals as well as their own personal targets. Therefore, working in a team is an integral part of delivering business goals. Each idea, comment, feedback, and disagreement is vital to the teams growth and development. This is how common goals are achieved and individual employees grow by being a part of their teams.
Customers are like children. They get distracted by shiny things, are curious about new stuff, and expect to be taken care of all the time. Children also forget their chores when they are playing or sleeping. Customers are also quite similar. They forget about bills, tasks, loans and credit card payments. They need reminders to make timely payments. Sometimes, they even need handholding for these tasks.
Databases are very essential in today’s digital age. Information has been made accessible and mobile as well with advancement in technology and the widespread use of cloud and shared networks. In this scenario, it is important that information which existed on paper be digitized and be made easily accessible. Government offices, hospitals, schools and colleges, and legal entities need digitization urgently. Their processes are complex and information is very important for their smooth functioning. Digitized information will make it easy for the employees and customers to interact.
Profitability is inseparably linked to optimization. Businesses thrive when they optimize resources to the maximum. However, optimization comes with streamlining the processes. Enterprises have to ensure that the various business processes overlap, use common resources, or allow employee cross-over.
Chaplin’s attention to detail and skill of entertaining his audience should be adapted by enterprises.
When I think of a person, book, movie, place, or animal that truly captured my attention, one name pops to my mind: Charlie Chaplin. I grew up on his movies and videos as my parents were big fans, and so was almost everyone I knew as a child. Mr. Chaplin still manages to make the world laugh. The power of his films is anything but legendary! How did someone like Chaplin manage to enthrall the world?
The Indian government strongly argues the need to educate each and every child to ensure a bright future for them and they aim for complete literacy with the Right to Education Act (2009). The argument is that when children are educated, they have opportunities for better jobs and can earn better. After all, education liberates people and makes them better citizens.
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