Archives: Blogs

Yesterday, I was trolling the net for my daily dose of news when one discussion grabbed my attention. The topic? You guessed it: Customer Experience.

Continue reading “Word on the Street: It’s All About Customer Experience”

Mobile VAS ensures higher RoI and allows the small enterprises and entrepreneurs to advertise their services effectively.

Value-added services (VAS) on mobile are fast gaining a hold in developing countries. Small- and medium-sized enterprises, along with individual entrepreneurs are marketing themselves through mobile VAS as it ensures more return on investment than traditional advertising or even social media. In many African countries, and the towns and semi-urban areas across Asia, believe it or not, mobile VAS is more effective than social media.

Continue reading “5 Ways Mobile Value-Added Services Will Increase Your RoI”

By investing a bit more in collecting and collating data for your CRM, you can hit the right customer segment, advertise your product effectively, and convert leads into sales. Highly efficient next generation predictive dialing technology gives you the capability to translate your well spent money on people, resources, and infrastructure into generous profits.

Continue reading “Voice Broadcasting to Boost Sales”

Use Automatic Call Distributor to manage customer calls and intelligently distribute them to the right agent.

Banks, no matter what the size, have numerous queries to answer on a daily basis. These range from questions on simple matters like bank account inquiry to complex queries like application for huge loans. For the sake of handling customers, banks are divided into departments and sub-departments with each banking agent highly trained in their specific area.

Continue reading “How ACD Can Help Banks Deliver Great Customer Experience”

Organize customers into silos and then customize your campaigns targeting their specific needs.

Customers are precious, as well as highly temperamental. Sometimes even the most patient individual can be driven to frustration with poor service. A contact center should always keep that in mind. It is not just to maintain good relations with customers but a little organization of your processes also ensures that the money you invest in telesales campaigns is not wasted on dropped calls.

Continue reading “How Not to Get Blocked by a Customer”

Platform technology lets companies create new products, all the while being cost-effective.

At the International Contact Center Conference & Expo held in Cebu, Philippines last week (more to come on this event later), Drishti highlighted how technology as a platform is the future and how we can provide contact centers with business-specific solutions for various processes. And while we have been propounding this thought for a long time now, the industry has finally seen the truth of the statement.

Continue reading “Technology as a Platform: The New Normal”