In order to shift to cloud, the IT infrastructure of your company may require a heavy investment. Inspite of having numerous advantages of the cloud such as using the cloud service to deliver modern customer service, the ability to be proactive and deliver social customer service before you face customer issues, programmed hourly backups, virtualized servers etc., there are certain questions you should ask yourself before shifting your contact center technologies to the cloud.
Continue reading “5 things to know before you shift your contact center to the cloud”
Ways to improve customer satisfaction through CRM
Customer Relationship Management
The significance of customer satisfaction will be surely known by anyone who runs a business or is closely associated with it. Businesses are heavily dependent on customers for their success and smooth operations, which might get ruined incase customers are not appeased and made happy. You upset your customers and they shift their interest and money elsewhere. And then where does your business stand?
Continue reading “Ways to improve customer satisfaction through CRM”
Contact Center Offerings to the Medical Industry
With markets becoming highly competitive, consumer satisfaction forms the part and parcel in ensuring retention and long-term growth. Customers wish for knowledgeable health care call centers which can address their requirements on the first contact, access details and most importantly treat the customers with hospitality making them feel valued. Solutions provided by the health care call centers focus on developing an outstanding and cost-effective customer experience.
Continue reading “Contact Center Offerings to the Medical Industry”
Cracking the Code
Cracking the Code
When I got an interview call from Drishti, the first thing that I did was research. So, like a good samaritan I went to the Drishti Website and developed a preconceived notion that it would be a typical software development firm where major chunk of the workforce would be coders wearing formals and with identity cards hanging down their neck.
Continue reading “Cracking the Code”
Optimizing customer support for ecommerce during holiday seasons
Holidays are joyous times when we come out of the shackles of tedious hours at office and get back to our respites. But this season to some means the best time to attract customers inflow traffic when they optimize the most of customer support. If you are into e commerce, gear up to prepare your customer support for the great influx of customers.
Continue reading “Optimizing customer support for ecommerce during holiday seasons”
Look Out For the Top 5 Technology Trends for 2013
Technology Trends for 2013
Business leaders always think about progressing in next generation technology. When it comes to cost savings and revenue generation, business executives become more alert and conscious. Technology trends for the next generation have already occupied their place in the ROI. It is very important to know about the technology trends and to which business they should be applied to. Collection of data, customer engagement, improving productivity by cutting down costs are essential in  dynamic economies.
Continue reading “Look Out For the Top 5 Technology Trends for 2013”
Belief can be a lock, your resilience is what makes it the key
The Power of Resilience
One thing for sure – If you are an Indian, literate or otherwise, rural or urban, resident or an NRI, a manager or an entrepreneur, you skipped reading the first line in completion only for the reason that you have heard, sung and read the same at least as many times as Sachin Tendulkar has faced Shane Warne.
Continue reading “Belief can be a lock, your resilience is what makes it the key”
Financial Benefits of Great Customer Service Experiences
Good Customer Service = Good Financial Payoff
For any business, a great customer experience is the key to success. Businesses strive to win customer attention and seek ways to retain them. Customers are impatient and hunt for services which promise them quality delivery. However, even if the strategy is known to all and sundry, to retain the customers and keep them coming to you is a big challenge. Hence, great efforts are required by business ends to retain and satisfy customers.
Continue reading “Financial Benefits of Great Customer Service Experiences”
Is Cloud Computing a threat to outsourcing industry?
Cloud Computing
With each passing day, software advancements are taking a new form. With this transition, there is a tremendous uplift in the productivity level of almost all industries. An important advancement in the software industry is cloud computing. In a layman’s language, it may be defined as a way of delivering information or hosted services wherein resources are retrieved from the internet  rather than having local servers or personal devices to handle applications.
Continue reading “Is Cloud Computing a threat to outsourcing industry?”
Drishti-Soft collaborates with Shiksha Sankalp to help underpriviledged students
Shiksha Sankalp
To begin with, I would like to extend my thanks to the HR department of Drishti Soft for involving us in the great initiative called the Shiksha Sankalp. The Shiksha Sankalp Foundation is a non-profit organization, active in the field of school education for children from underprivileged families which has been approved by the Government of India. Shiksha Sankalp is an effort to ensure that every underprivileged child in the world achieves age-appropriate level of academic knowledge and skills.
Continue reading “Drishti-Soft collaborates with Shiksha Sankalp to help underpriviledged students”
