The borders dividing countries, the ocean separating the land, hills demarcating plains, rivers drawing the line, this is how nature divides…. Rich and poor, healthy and sick, literate and ignorant, democratic and authoritarian, empowered and deprived… this is how WE divide WE.. In the midst of division and barriers, Information and Communication Technology (ICT) has arisen as the synapse, unifying the world. Some of the facts and stats:
Its been interesting travelling metro early morning, oh! I travel, compartment full of ladies (privileged), majority of them to their offices. Working schedule may not leave enough place for your kins and loved ones and this is the time you would love to hook on to them no matter, you are crushed between huge Aunties or your feet is stamped by a high heel. You are still plugged in to your bluetooth headset or earphones or chats (in my case). That’s how communication technology has a pandemic effect in each one of our lives. In a conversation with my colleague (engineer), who explained how an extension is installed on every metro station which is connected to the telecom tower, that signals us as “connected†underground.
‘Campus to Corporate’ the dreadful phrase that haunted me in my entire college life, you need to do this, do that and blah blah.. All I ever saw was people cribbing about their job and work life. I was certainly not prepared for the challenge. Still, it comes when it has to, I took the plunge from management school to the frying pan, the corporate life.
Drishti-Soft as one of the sponsors in TBCCII Award 2012 (ICCA)
From the land of mythologies to the land of opportunities, Indonesia is fast emerging as a global business hub. My recent visit to this 3rd biggest democracy of the world, changed my perspective of the Indonesian market. The occasion ladies and gents was the TBCCII Award Ceremony 2012, at the suave, Indonesia Contact Center Association in Jakarta.
Continue reading “When in Indonesia…do as.., Well, Its all upto you.. A fantastic evening in Jakarta.”
Being at an event without an aid to chat with usually makes me more of a social animal. So with scotch in my hands and socrates in my head, my attention was drawn to Uganda. Why Uganda? because this was the first time I was seeing another east African country projecting itself as an outsourcing destination. Least of all when it is shedding the all Africa stereotype of being just a wildlife tourist attraction. Seriously! we have only heard about Kenya trying to make the right noises in the BPO arena till now. Apparently, the east except Kenya and West Africa (MENA) region has been slower than others in surfing on the waves of outsourcing, but it seems like a high tide time for the region.
Continue reading “East Africa, the new outsourcing destination?”
The Contact Center industry has grown immensely in the past few years. Many businesses are outsourcing their processes for more productive and cost-efficient services provided by companies. Countries like India and Philippines have benefitted from this shift and there is an abundance of technology that has been innovated from the requirements of various businesses.Recently there has been an event organized in Gurgaon by technology leaders such as Hewlett-Packard, Nuance Communications, Sangoma Technologies and Voice & Data Magazine. Being part of the organizing company of the event, I was fortunate enough to attend the round table discussion and take in some insights on the trend of voice technology.
Continue reading “Tomorrow’s Technology for Today’s Contact Center”
A blast of desert sand greeted me on my first steps down the stairs of the flight. I thought to myself, this would be something!
Continue reading “Qatar: Opportunity Beckons!”
The education industry is one the fastest developing sectors in the world and the Indian education sector happens to be the most lucrative of the lot. There has been a tremendous revolution in ways of disseminating knowledge and information within educational institutions. More and more academic institutes are opening doors to welcome the advancement of Information and Communication Technologies (ICT). Recognizing the advantages that ICT can bring in, there has been a rising demand and desire to adopt the latest ICT tools to impart education through a novel and innovative approach. Coming to the interactions taking place within the educational sector, communications technology can do wonders in facilitating better connectivity amongst all stakeholders involved such as students, faculty, management, parents, and other peer institutions and relevant organizations. Automation of the entire cycle of interactions can make it more manageable and orderly. A centralized repository that would store the relevant information and be available at a single click would help reduce time and efforts that were earlier too cumbersome on the manual handling of processes.
Continue reading “ICT adoption in the Education Sector”
Working in the IT domain, I believe that it is increasingly important for companies to market their products and solutions to new opportunity areas. For this, industry events and programs have become an effective platform to promote, exhibit or create awareness for their offerings. While short listing the events, one should keep in mind some basic objectives such as:
Continue reading “How to shortlist the right industry events?”
The season of holidays arrives! Like any other individual who wishes to escape the humdrum of a routine life, I too planned to welcome the New Year with a vacation on my mind. The best way? – it’s simple!. Just log into a web portal offering
Continue reading “Hospitality industry-opening doors for next-gen communications solutions”
