Some days back, one of close friends asked me out of the blue – “When do we humans require the maximum motivation”? I must honestly admit that initially I was dumbfounded with his rather deep philosophical question. However, in few minutes the answer was staring at me and I knew almost immediately that we all need the greatest form of motivation when we are about to start something new.
Continue reading “5 Motivational Videos for Startups to get their Mojo Back”
It’s the 1st of April, so Keep Calm and Troll.
Yes, it is the 1st of April, April Fool’s Day and unlike all other days, everybody is officially allowed to play pranks and tricks today. Since the bracket is vast, call centers are often the commonest target for prank calls – particularly on April Fool’s Day.. Continue reading “April Fool’s Day: How to Save A Call Center from Prank Calls”
In the realm of customer service, an organization can choose to respond in either a proactive or a reactive manner. Though the world has by far favoured a reactive approach till sometime back, but things are changing pretty drastically in contemporary times.
Continue reading “Proactive Approach in Customer Service and How to achieve it”
Those of us, who have been exposed to Virtual Reality, can reject the absolute wonder that this technology is. By changing the way we share and experience almost everything, it is touted to generate mass consumer revenues from software platforms and delivery services, television, gaming, and distribution channels. In more ways than imaginable, customer experience can surely be altered for the better, with the onset of VR.
Continue reading “How Virtual Reality will give Customer Experience a Facelift”
Call center agents and front-line sales staff are the face of your business and often the first and only touch point for customers and clients. Ensuring that agents are not just well trained but motivated too, is critical to delivering a customer experience that’s positive and keeps your clients and their clients coming back for more.
Continue reading “7 Incentive Schemes to Make Your Agents Deliver More”
The perception of what a contact center is designed to do has changed with the focal point on improving customer experiences and generating revenues. It is not about saving the company some money or about delivering customer service. It is about cultivating the assets or your customers and conserving them. Continue reading “5 Contact Center Benefits of Customer Lifetime Value”
A call center executive in a digital age enjoys various perks and benefits. However, digitalization also has its share of disadvantages. Customers live with the assumption that the organization they are dealing with, will be always there for them to communicate, whenever they want to do so.
Large organizations have ensured that the benchmark for customer service is quite high, enabling potential or existing customers to access them promptly through services such as text messages, live chat, social media, along with email support and traditional phone service.
Continue reading “How Omnichannel is Blurring Boundaries in Customer Service”
Internet technology has supported us to the extent that almost everything is possible today sitting in one part of the world. We sit in the comfort of our air conditioned rooms and work. Without setting a step outside our home or office, we can sell, purchase, rent and do much more.
But, it is also important that every business maintains and retains its valued customers and ensures customer experience is always elated. Call center is one means of ensuring this where customers can simply call, raise their complaints or request assistance. Consequently, company representatives can provide assistance. Continue reading “Most Commonly Used Call Center Jargon – Speak the Call Center Language”
There is rapid development in the field of Internet of Things (IoT). The technology helps to connect actuators and physical objects, and actuators to the internet. Today the IOT enables public-sector and businesses to create new and innovative business models, optimize performance and to manage their assets effectively.
Continue reading “Why Internet of Things (IoT) is the Future of Contact Centers”
![How Bad Customer Experience is Eating Your Revenue [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/04/Bad-Customer-Experience-is-Eating-Your-Revenue.jpg)
