It can be safely said that we have entered an age where almost everyone we know is in a perennial state of haste. Haste to get work done, haste to get problems sorted, and haste to get the most from life. With such an approach, it has become mandatory to provide exceptional customer service in the shortest span of time possible.
To be true, Millennials absolutely loathe waiting in queues to get their concerns addressed, and this means putting customers on hold is a bad, bad idea in contemporary times. This can be substantiated with the fact that many recent surveys state almost 3/4th of customers prefer a call back rather than being on hold. Moreover, it has been proven to lower abandon rates considerably by over 30%. Now, who in the right mind won’t love these figures!
There can never be enough money and enough happiness, and if you are working professional, there cannot be enough ‘Motivation’ you need from time to time.
Motivation is a tricky word. It can set a lazy person on the right course and it’s lack can lead the brightest person off shore. No matter in which profession you are, there are days when your motivation levels are at an all time low. You cannot just get to face your work desk and improvise upon your targets and unlock sales. This is okay. It happens. The remedy my friend is – to keep your motivation levels up and high. Continue reading “7 Quotes That Will Make Call Center Agents Strive For More”
The most happening thing in the world of technology – ‘Big Data’ is emerging as a business opportunity and providing solutions to some of the toughest challenges faced in the business realm. Data-driven solutions stemming out of the big data world are enabling businesses to react to the radical and sudden fluctuations in the market instantly. However, attaining such resiliency is not a layman’s job. Continue reading “4 Ways Big Data Potential Can Detangle Customer Service Conundrums”
While the size and functions of a contact center determine the exact nature of positions or roles ascribed, there are certain generic roles that are common for most of the contact centers. With the change in the way the contact centers are functioning these days, a lot of the positions and roles have become rather flexible in nature. Yet, the basic crux remains the same.
Has it been a long time since you have been doing your 9 – 5 job and following the same drab routine? Do you feel there’s a constant dip in your motivation and your inner self isn’t thriving? Well, this happens with even the best of us who is a part of the corporate setup. Continue reading “5 Motivational Videos To Boost Your Customer Service Efficiency”
Agent Status Report helps to provide a detailed look at your workforce. It will provide you with a timeline of all your agent status changes within a specific period of time. Agent status is a feature that allows call center agents to display their status to the rest of the team.
Brands are expanding the horizon in a never-ending endeavor to understand customer behavior, and consequently bridge the gap. With the burgeoning of social media channels, app feedbacks, chats, and messaging, Millennials are becoming pretty persistent in portraying their emotions honestly. The realization has ultimately dawned on companies that they can no longer ignore the voice of customers, and on the contrary, they need to closely observe them and channel their offerings accordingly.
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