![Industries that receive maximum Customer Service Complaints [Infographic]](https://www.ameyo.com/wp-content/uploads/2015/12/complain.jpg)
Social media is at a peak and will only continue to rise. Integrating social media with any business is highly important for its success and growth.
Continue reading “Industries that receive maximum Customer Service Complaints [Infographic]”
How to Redefine Telecom Customer Service with Contact Center Tech
There is no doubt that the telecom industry is expanding. However, its expansion also means that the average number of customers being a part of their business cycle and the overall customer churn rate is also on the rise, which makes telecom customer service a top-notch priority.
Continue reading “How to Redefine Telecom Customer Service with Contact Center Tech”
8 Reasons Why You Should Implement Live Chat in your Call Center
Call centers were basically designed and initiated to support sales and after-sales services of product and service companies. As time went by, corporations big and small added more processes to their call center activities, to make them more functional for both the centers and the customers. The live chat process happened to be one such addition. Continue reading “8 Reasons Why You Should Implement Live Chat in your Call Center”
A Secret Checklist to Carve a Successful Call Center Story
Call centers are certainly a boon to organizations that want to create, develop and maintain good relationships with their clients. It helps them add a personal touch to their sales and after-sales services. Continue reading “A Secret Checklist to Carve a Successful Call Center Story”
Contact Center in Retail: Your Code to Bust Common Challenges
With the evolution of buyers behavior, the retail industry has experienced a drastic change. Customers of the digital age need more than comfort to stick to a brand. Customers are continuously being exposed to new and innovative retail experiences which is urging them to search for new service providers. In order to stay ahead of competition, retailers must use proactive methods and techniques for connecting with customers.
Continue reading “Contact Center in Retail: Your Code to Bust Common Challenges”
5 Immensely Beneficial Features of Auto Dialer
An auto dialer is essentially software or an electronic device that dials telephone numbers automatically. When the call is connected, it passes the call to a live agent or plays a recorded message. While most call centers deploy auto dialers but few know how to make optimum use of it. Continue reading “5 Immensely Beneficial Features of Auto Dialer”
9 Ways to Improve Call Center Retention and Turnover
Call center turnover is one of the biggest problems faced by organizations today. Agent attrition makes an enormous impact on almost all the call centers. Replacing an agent takes time, money, and resources. Losing an agent also means increased workload, and additional stress, for other employees. Reducing attrition rate is important for the success of a call center, or any other business for that matter.
Continue reading “9 Ways to Improve Call Center Retention and Turnover”
Seven Must Have Customer Service Skills
“Customers may forget what you said but they’ll never forget how you made them feel.” A famous anonymous quote which accurately sums up the gist of excellent customer service skills. Continue reading “Seven Must Have Customer Service Skills”
Advantages of Flexible IP-Based Contact Center Software
Call centers are increasingly becoming dependent on the performance of technology for their efficient and speedy operation. Consequently, the dominance of software is becoming very apparent in the entire process. It has been repeatedly experienced that improved software leads to an improved call center performance. Continue reading “Advantages of Flexible IP-Based Contact Center Software”
Al Ansari deploys Ameyo Contact Center Technology to streamline Customer Support
Gurgaon, January 11, 2016: Ameyo, the leading contact center technology and service provider is delighted to announce that Al Ansari Exchange has deployed its customer support services to meet its growing customer demands. Continue reading “Al Ansari deploys Ameyo Contact Center Technology to streamline Customer Support”
