Don Schultz once said, ”Social media creates communities, not markets.” Businesses today are also living up to this fact and using social media to create personalized relationships with their customers.
Continue reading “This is what Social Media Integration can do to Contact Centers [Infographic]”
Millennials, those born between the early 1980s and the early 2000s, have surpassed the $10 trillion spending power mark globally in 2015, and have become a force to be reckoned with in the market. They have a different perspective towards customer service demanding organizations to change their style of service delivery and implementing a new customer experience strategy for the largest demographic. Millennials have sought to break the stigma of conventional customer service that failed to grab their attention, and holds a strong influence over older generations.
Continue reading “How to Deliver Customer Service Excellence to Millennials”
There is no other honest way of saying this – customers loathe waiting to get their queries answered or issues dealt by contact center reps. Conventionally, customers have to wait in queue to speak to a rep, without having the faintest idea about when their turn would come.
Continue reading “How to Minimize Customer Frustration with Estimated Wait Time”
A call center job can become monotonous. Performing the same troubleshooting steps, and answering the same customer queries can all make an employee bored, and compliant. So, it is essential to keep the employees motivated, and active. Continue reading “Keep Your Call Center Agents Motivated by Following This Simple Exercise”
Businesses, small or big, can really benefit from a call monitoring software. A call center, especially, can benefit a lot from monitoring the calls of their agents. Most of the call centers have a call monitoring software in place. It helps them to enhance their quality management programs. Continue reading “Why You Should Have a Call Center Monitoring Software in your Call Center”
Call recording is a usual practice for call centers. If your call center is driving revenues through customer satisfaction then call recording is one of most viable options.
Continue reading “Setting up Call Recording? Time to Consider these Laws”
Only yesterday, one of my close contacts went berserk on Facebook with the way a leading e-commerce giant has been treating him and his orders. Needless to say, he had enough reasons to go mad.
Continue reading “How to Deal with Irate Customers on Social Media”
There can be a lot of myths staggering around the do’s and the don’ts while providing excellent customer service. However, there’s one known fact- No customer, the one who is calling you for the first time or if he is a regular caller, likes to be on hold. Period.
Continue reading “Save your Call Center from being Killed by Customer on Hold”
Hiring an efficient employee for your call center is not an easy job. Screening potential candidates based on skill, personality, and motivation are just a few criteria that have to be considered during the entire hiring process. It is essential to know what exactly makes an agent successful in a call center. Following are some of the top qualities required for a call center agent. Continue reading “Top 7 Qualities to Look for when Hiring your All-Star Call Center Agent”
A call recording software records phone conversations over VoIP (Voice Over Internet Protocol) or PSTN (Public Switched Telephone Network), and stores them in digital audio format. The software may have call logging functionality as well. It is extremely important for call centers to have a call recording software to provide excellent customer service, and that way increase their sales and service. Continue reading “7 Benefits of Using Call Recording Software in your Call Center”
![This is what Social Media Integration can do to Contact Centers [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/01/Social-Media-Integration.jpg)
