Archives: UBCs

4.13 GA- New Features Bringing Efficiency and Ease to your Contact Center Operations

Why should you attend this webinar?

Understand the latest feature enhancements along with the use cases
How these latest developments can benefit your business
Talk to our Product Managers and get your queries answered in real-time
Get a detailed document on Ameyo 4.13 GA release
Build your conviction to upgrade to a more feature-rich version

In this webinar, you’ll learn how Ameyo’s recent developments will help you in:

Advancing social media integrations to enable businesses/brands to connect better with their customers and vice-versa

Enabling better search of tickets and easy scoring of recorded calls

Understanding how Chatbot with local language capabilities can help in providing a better customer experience

Saving your agents’ time and effort with a refined two-level disposition structure

Know your Cloud Contact Center – Voice Admin Role

Who should attend?

Using one of the cloud products by Ameyo
Want to know about more product features and enhancements
Are an agent, supervisor, or admin using Ameyo licenses
Design operational strategies around your contact center

In this webinar, you’ll learn how Ameyo’s recent developments will help you in:

To optimize your call center operations by knowing and configuring agent’s working hours

To reduce time to resolution of common queries by do-it-yourself approach

To have a system in place for better monitoring and reporting of your agents

How to make most of the features available to you in Ameyo SaaS offering

Unlocking newer capabilities of Ameyo Fusion CX 4.12 GA

Who should attend?

Using Ameyo Fusion CX for Customer Service/Support
Using Ameyo 4.0 and above versions
Currently, working as Ameyo Supervisors/Agents or playing an active role in the operations
Currently, playing an active role in driving process improvements involving Ameyo

In this webinar, you’ll learn how Ameyo’s recent developments will help you in:

Empowering users with a single view of cross-channel customer interactions, end-to-end ticketing journeys, holistic reporting, and monitoring dashboards

Turning complex business processes into simpler processes with hierarchical visibility of customer ticket statues

Easily identifying the entry-point of the customer across multiple accounts

Learning about all the developments and enhancements in Ameyo Fusion CX

What’s New In Ameyo Voice 4.12 GA Release?

Who should attend?

Want to know about more product features and enhancements
Are an agent, supervisor, or admin using Ameyo licenses
Design operational strategies around your contact center
Aim to effectively use the product and improve efficiency

In this webinar, you’ll learn how Ameyo’s recent developments will help you in:

Enabling agents to select their work mode—WFO or WFH–for better agent monitoring

Logical tracking and visibility of all child and parent groups with features such as group hierarchy

Enhancing your cloud contact center operations with several customized features

Learning about all the developments and enhancements in Ameyo voice

Know your Cloud Contact Center

This bootcamp is for you if you:

are using one of the cloud products by Ameyo
want to know the features useful for customer service or outbound processes
are an agent, supervisor or admin using Ameyo licenses
actively design operational strategies around your contact center
ought to effectively use the product and improve efficiency

In this session, we’ll look at

How to configure automated callbacks as a supervisor for easier management

How to ensure compliance with common Telemarketing and Telesales regulations

How to optimize your outbound process with Automatic Retry Configuration

How to enhance your cloud contact center with digital communication channels

UBC: Explore with us Latest Ameyo Voice 4.11 Updates

Who should attend?

Using Ameyo Voice for Customer Service
Using Ameyo 4.0 and above versions
Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New Enhancements to make Targeted Lead Outreach Easier

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

User Boot Camp: Explore with us Ameyo Fusion CX 4.11 Updates

Who should attend?

Using Ameyo Fusion CX for Customer Service/Support
Using Ameyo 4.0 and above versions
Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Fusion CX to simplify the ticket management

Product Updates to improve your Field Agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

UBC: Deep Understanding of Ameyo's Lead Analytics

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in the near future
Currently working as Ameyo Supervisors/Admins or playing an active role in operations
Currently playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Suggestions for tracking lead penetration analytics

Tips on tracking and scheduling callbacks

Steps to schedule and fetch reports

Tips to filter the outbound view to suit your requirements

UBC: Understanding Ameyo Dialer

Who should attend?

Using Ameyo for Voice Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Supervisors/Admins or playing an active role in operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Tips to automate dialing and configure Preview, Progressive and Predictive Dialing Mode

Steps to manage your lead data manually and how Ameyo can automate this via APIs

Lead prioritization and lead-dialing order configurations

Ways to churn your leads and do lead-to-user mapping

UBC: Explore with us Latest Ameyo Fusion CX Updates

Who should attend?

Using Ameyo Fusion CX for Customer Service/Support
Using Ameyo 4.0 and above versions
Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Fusion CX to simplify the ticket management

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses