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Archives: UBCs

UBC: Explore with us Latest Ameyo Voice 4.11 Updates

Who should attend?

  • Using Ameyo Voice for Customer Service
  • Using Ameyo 4.0 and above versions
  • Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New Enhancements to make Targeted Lead Outreach Easier

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

User Boot Camp: Explore with us Ameyo Fusion CX 4.11 Updates

Who should attend?

  • Using Ameyo Fusion CX for Customer Service/Support
  • Using Ameyo 4.0 and above versions
  • Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Fusion CX to simplify the ticket management

Product Updates to improve your Field Agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

UBC: Deep Understanding of Ameyo's Lead Analytics

Who should attend?

  • Using Ameyo for Customer Service or Support Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in the near future
  • Currently working as Ameyo Supervisors/Admins or playing an active role in operations
  • Currently playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Suggestions for tracking lead penetration analytics

Tips on tracking and scheduling callbacks

Steps to schedule and fetch reports

Tips to filter the outbound view to suit your requirements

UBC: Understanding Ameyo Dialer

Who should attend?

  • Using Ameyo for Voice Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
  • Currently Working as Ameyo Supervisors/Admins or playing an active role in operations
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Tips to automate dialing and configure Preview, Progressive and Predictive Dialing Mode

Steps to manage your lead data manually and how Ameyo can automate this via APIs

Lead prioritization and lead-dialing order configurations

Ways to churn your leads and do lead-to-user mapping

UBC: Explore with us Latest Ameyo Fusion CX Updates

Who should attend?

  • Using Ameyo Fusion CX for Customer Service/Support
  • Using Ameyo 4.0 and above versions
  • Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Fusion CX to simplify the ticket management

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

UBC: Familiarize yourself with Latest Ameyo Voice Updates

Who should attend?

  • Using Ameyo Voice for Customer Service/Sales
  • Using Ameyo 4.0 and above versions
  • Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
  • Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Voice to simplify the lead outreach strategy

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

UBC: Familiarize yourself with Ameyo's WFH Solutions

Who should attend?

  • Using Ameyo for Remote Contact Center Operations
  • Currently using Ameyo’s Mobile Application or phone agent solution for Working from Home
  • Currently, working as Ameyo Supervisors/Agents or playing an active role in operations
  • Currently playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Become an expert, on handling inbound and outbound calling using your simple handsets

Explore with us the best practices to use Ameyo’s portable agent workbench to connect with customers remotely

Know the nitty-gritty of monitoring the remote agents with segregated dashboards for infrastructure health and operational KPIs

Learn the tricks to maintain high agent productivity with live monitoring

UBC: Understanding Ameyo's Remote Contact Center Solution

Who should attend?

  • Using Ameyo for Remote Contact Center Operations.
  • Currently, using Ameyo’s Mobile Contact Center Solution or Web Application for Working from Home.
  • Currently, Working as Ameyo Supervisors/Agents or playing an active role in operations.
  • Currently, Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Learn the easiest way to connect with customers while doing inbound and outbound calls from your smartphones

Explore with us the best practices to maintain full control over operations & IT infrastructure while working remotely

Master the tips to effectively engage with customers while working from your homes using Ameyo’s Mobile Application or web application

Learn how to maintain high agent productivity and collaboration while working from home

UBC: Get the knack of personalizing Ameyo's Helpdesk Solution

Who should attend?

  • Using Ameyo for Customer Service or Support Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
  • Currently Working as Ameyo Administrators
  • Currently Playing an active role in driving process improvements involving Ameyo’s Helpdesk solution

In this session, we’ll look at

Tips for Ameyo’s Ticketing Configurations to suit your business requirements

Configuring custom patterns for ticket ids to have easier ticket identification

Controlling agent ticket visibility with different campaign and user-level access rights options

After Login Activties of agent and Agent privileges assignment

Configuring different ticket states relevant to your business

UBC: Understanding the Ameyo Automation Rules

Who should attend?

  • Using Ameyo for Customer Service or Support Operations
  • Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
  • Currently Working as Ameyo Administrators or playing an active role in automating your business workflows involving Ameyo

In this session, we’ll look at

How to automate actions based on event-based and time-based triggers?

Steps to configure conditions to trigger automated ticketing actions

Tips to configure rules to automate customer distribution into campaigns and leads