Archives: UBCs

UBC: Familiarize yourself with Latest Ameyo Voice Updates

Who should attend?

Using Ameyo Voice for Customer Service/Sales
Using Ameyo 4.0 and above versions
Currently, Working as Ameyo Supervisors/Agents or playing an active role in the operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

New features in Ameyo Voice to simplify the lead outreach strategy

Product Updates to improve your agent’s productivity

Recent enhancements to make the supervisor’s monitoring more data enriched

New configurations to make Ameyo settings more flexible for businesses

UBC: Familiarize yourself with Ameyo's WFH Solutions

Who should attend?

Using Ameyo for Remote Contact Center Operations
Currently using Ameyo’s Mobile Application or phone agent solution for Working from Home
Currently, working as Ameyo Supervisors/Agents or playing an active role in operations
Currently playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Become an expert, on handling inbound and outbound calling using your simple handsets

Explore with us the best practices to use Ameyo’s portable agent workbench to connect with customers remotely

Know the nitty-gritty of monitoring the remote agents with segregated dashboards for infrastructure health and operational KPIs

Learn the tricks to maintain high agent productivity with live monitoring

UBC: Understanding Ameyo's Remote Contact Center Solution

Who should attend?

Using Ameyo for Remote Contact Center Operations.
Currently, using Ameyo’s Mobile Contact Center Solution or Web Application for Working from Home.
Currently, Working as Ameyo Supervisors/Agents or playing an active role in operations.
Currently, Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Learn the easiest way to connect with customers while doing inbound and outbound calls from your smartphones

Explore with us the best practices to maintain full control over operations & IT infrastructure while working remotely

Master the tips to effectively engage with customers while working from your homes using Ameyo’s Mobile Application or web application

Learn how to maintain high agent productivity and collaboration while working from home

UBC: Get the knack of personalizing Ameyo's Helpdesk Solution

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Administrators
Currently Playing an active role in driving process improvements involving Ameyo’s Helpdesk solution

In this session, we’ll look at

Tips for Ameyo’s Ticketing Configurations to suit your business requirements

Configuring custom patterns for ticket ids to have easier ticket identification

Controlling agent ticket visibility with different campaign and user-level access rights options

After Login Activties of agent and Agent privileges assignment

Configuring different ticket states relevant to your business

UBC: Understanding the Ameyo Automation Rules

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Administrators or playing an active role in automating your business workflows involving Ameyo

In this session, we’ll look at

How to automate actions based on event-based and time-based triggers?

Steps to configure conditions to trigger automated ticketing actions

Tips to configure rules to automate customer distribution into campaigns and leads

UBC: Learn Ameyo's Optimized Call Quality Monitoring

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Quality Analysts/Supervisors or playing an active role in Quality monitoring
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

The what and how of call quality monitoring in Ameyo

Steps to access call details, call recordings and call scoring

How to create QA parameters for agents and map users with their skills?

Tips to monitor agents and calls in real-time with call options like snoop, barge, and whisper

Explore easier identification of SLA Breach with configurations for color-coded thresholds

Ways to apply data filters on agent monitoring view

UBC: Familiarize yourself with Ameyo Admin View for Voice Configurations

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Admins or playing an active role in operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

How to configure custom-made disposition codes

Steps to configure your business hours for a single and multi-location setup

Suggestions to manage the messages you want your customers to hear on IVR

Tips to handle after office hours voicemails

UBC: Explore Ameyo's Inbound Analytics

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in near future
Currently Working as Ameyo Supervisors/Admins or playing an active role in operations
Currently Playing an active role in driving process improvements involving Ameyo

In this session, we’ll look at

Steps to gain visibility of your Inbound Process

Crunching data for historical and real-time views via filters

Reports extraction and template creation

Reports scheduling

Missed calls management

UBC: Know inside out of Ticket Lifecycle in Ameyo

Who should attend?

Using Ameyo for Customer Service or Support Operations
Currently using Ameyo Version 4.0 (and above) or planning to upgrade in the near future
Currently working as Ameyo Agents
Currently playing an active role in customer experience improvements involving Ameyo’s Helpdesk solution

In this session, we’ll look at

Ticket creation and handling in the Omnichannel Ameyo Fusion CX

Ameyo’s Ticket operations to resolve faster and better

Using Ticket Dashboard filters

How to access ticket information in ticket details page