Archives: Blogs

Logistics and Distribution is a Customer Service Business

The Distribution and Logistics industry is trying to keep up with the changing market and customer dynamics that have fostered new customer expectations. WIth the proliferation of technology in every aspect of the industry, customers have chosen new ways to transact business. The Logistics operators are to keep up with the pace if they wish to retain customers and acquire new. But companies in Logistics and Distribution face the challenge of delivering exceptional customer experience on wafer thin profit margins. Whilst investing in IT and warehouses, fleet management systems, etc, investing in customer facing solutions is equally important. Continue reading “Logistics and Distribution is a Customer Service Business”

Is Self-Service an Alternative to Live Call Center Agent support?

Investing in self-service options is crucial for every company today in order to reap the benefits of better customer satisfaction and increased revenue.  It is a platform where customers resolve their own problems, which means they don’t need to contact the customer service team of the company, thereby reducing ticket volumes. It is a cost-effective and reliable solution which is aimed at enabling a smooth buying experience and answering all the customer questions as quickly as possible.

Continue reading “Is Self-Service an Alternative to Live Call Center Agent support?”

Ameyo Selected Amongst Top 50 Indian Software Products by InTech50

Gurgaon, India, 27 April 2015: Contact Center software provider and Customer Engagement solutions expert Ameyo was recognized amongst the top Indian technology product companies at InTech50. InTech50 is a joint initiative by iSPIRIT and Terrene Global Leadership Network that recognizes the most promising software products by India’s entrepreneurs to showcase the pioneering and inspirational concepts of their elected products. Continue reading “Ameyo Selected Amongst Top 50 Indian Software Products by InTech50”

Pepperfry Chooses Ameyo to Supply Seamless Customer Experience

Gurgaon, April 23, 2015: Contact center technology and customer experience experts, Ameyo is excited to announce its continued dominance with the addition of Pepperfry, India’s No.1 online furniture, home and living marketplace, to the list of notable e-commerce clients; Flipkart, Jabong, Myntra, healthkart, etc. Pepperfry offers customers a wide selection of amazingly priced furniture and home merchandize, and provides small and medium businesses an ideal platform to sell their merchandize to millions of discerning customers. Continue reading “Pepperfry Chooses Ameyo to Supply Seamless Customer Experience”

Voice Broadcasting for Insurance Companies

 

Over the years, insurance brokers have continued to play an important role in the marketing, selling and servicing of insurance products by offering choices and advice to customers. A broker helps the customer in identifying individual or business risks, and helps them decide what to insure. Brokers have a complete understanding and knowledge of the costs, terms and conditions, benefits, and exclusions of a wide range of competing insurance policies, thereby helping the consumers in finding the most appropriate insurance cover which meet their requirements.

Continue reading “Voice Broadcasting for Insurance Companies”

8 Ways to Reduce Cost-per-Call in a Contact Center

Contact center’s managers and executives face a real challenge when it comes to reducing the cost-per-call and that too without compromising on the levels of service quality and customer experience. To make the most of every call and to operate the call center at a reasonable cost requires a balance between efficiency and effectiveness in their day-to-day operations, resources, staffing and customer service quality.

Continue reading “8 Ways to Reduce Cost-per-Call in a Contact Center”