A phone conversation can make or break a relationship. The same holds true for a customer calling a contact center, either for information inquiries or for product support. As the phone is the most preferred method for customers to interact with support executives, it becomes imperative to keep the following tips in mind to serve your customers better over the phone.
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6 Effective Tips to Identify Call Center Burnout
Call centers signify high-pressure work environments. Employees working in call centers are almost always under pressure to optimize performance and meet their targets. This often results in employee burnout, which directly impacts customer service quality and workplace satisfaction.
Therefore, Call center managers must be on the lookout for symptoms of burnout in the best interest of the company and the employees. However, first, let us understand the phenomenon of burnout. Continue reading “6 Effective Tips to Identify Call Center Burnout”
How to Prepare For Coaching Call Centre Agents: 10 Tips for Managers
Call centers have become an essential support system to telecom, e-commerce, banking, insurance and many other businesses. Many large multinationals are outsourcing call centre services to countries where there are abundant skilled resources ready to work for much lesser rates. While every business thrives towards cost-control in all aspects, quality is something none of them can compromise on. Since most of the call centers recruit fresher candidates, who are young and not quite qualified, the managers have to coach them properly to make them perform par excellence. Continue reading “How to Prepare For Coaching Call Centre Agents: 10 Tips for Managers”
Hop in to the Future of Customer Experience with Artificial Intelligence
What’s your initial perception when you hear about Artificial Intelligence?
I think, I can read your mind. So, you imagine a complete digital aura around you with robots taking over everything or may be something like that. May be in future you can see that too but in present what I am talking is how Artificial Intelligence can drive amazing customer experiences. Let us begin by understanding what artificial intelligence actually is and how can it be adopted to better serve the customers. Continue reading “Hop in to the Future of Customer Experience with Artificial Intelligence”
6 Proven Steps to Build Rapport with Customers over Phone
Rapport building is an essential communication skill that can impact the outcome of any conversation. The end result of any communication is always better when the interaction takes place smoothly than when it is strained.
For call center employees, building rapport with customers effectively translates into higher sales and increased customer satisfaction ratings. Establishing a good rapport means creating a comfortable state where conversation can flow freely and easily. But it can be challenging for agents to establish a connection and build rapport with customers over the phone. This makes it imperative for call center agents to be skilled in the art of rapport building.
Continue reading “6 Proven Steps to Build Rapport with Customers over Phone”9 Things that are Required to Please Your Customers
Any business success is definitely dependent on customers. Thus it is just fair and a must, that you do what it takes to ensure that you please your customers. You should never take customers for granted.
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5 Key Elements Needed for Better Branding your Startup
Ok, let’s get something straight before you derive your own conclusions – there can be no definite guide to build a brand, or for that matter – a startup.
It takes hard work, tons of creativity and innovation, and patience for a startup to make it big. However, one of the main aspects while building any startup is the way entrepreneurs or founders choose to direct their branding strategies. Continue reading “5 Key Elements Needed for Better Branding your Startup”
6 Effective Customer Engagement Strategies to Build your Brand
Surely starting and setting up a successful business requires a great amount of effort. It is a journey that includes lots of hard work and planning right from assessing your finances, determining your legal business structure, selecting a technology, building your team to choosing your partners. Finally after slogging so hard when an entrepreneur launches his brand in the market, one of the major concerns that arise is building up an effective consumer base. Continue reading “6 Effective Customer Engagement Strategies to Build your Brand”
5 Types of Complaining Customers and How to Handle Them [Infographic]
![5 Types of Complaining Customers and How to Handle Them [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/11/5-Types-of-Complaining-Customers-and-How-to-Handle-Them-1.jpg)
No matter how streamlined your business is, you can’t get away with customer complaints. They are inevitable to any business, big or small, and must be dealt with effectively. Never consider complaint management as a time-consuming and frustrating process. You must handle an upset customer in a way that encourages him to serve as a strong advocate for your brand. There is a need to develop an efficient system to manage complaints and resolve them as quickly and easily as possible. Continue reading “5 Types of Complaining Customers and How to Handle Them [Infographic]”
Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]
![Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/11/OMNICHANNEL.jpg)
The modern day setup of customer services is more dynamic than what it was back in the 80’s. Your customers are more digitally aware and have immense presence over the world wide wide. They have a flair for social connections and keep up pretty well with latest emerging trends. Now, if they have such want to be connected globally, you as their service provider, cannot really take digitization for granted. Can you? Continue reading “Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]”
