Contact center employees are accustomed to dealing with different kinds of customers having varied issues. But sometimes they are faced with situations that test their ability to handle customers and provide effective solutions. One of the most challenging situations faced by the employees is handling an escalated call. It is something that no contact center employee wishes to deal with, and yet cannot ignore it if the situation crops up. For any contact center, it is important that the escalated call is handled well and the problem is resolved. Continue reading “How to Handle Escalated Calls in Call Center?”
Call Center KPIs – 7 Metrics Worth Tracking for Your Business
With present day technological capabilities, and the explosion of applicable data science in the reporting systems, tons of data is present at one’s disposal. Many a time, the relevant data is hidden in the maze of insights derived from less significant metrics. Such information is of little help to improve the business.
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Top 20 Customer Service Skills You Need to Know in 2017 [Infographic]
![Top 20 Customer Service Skills You Need to Know in 2017 [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/11/Customer-service-skills.jpg)
Handling customers over the phone might not be an easy task especially for those who are not using their right set of skills for negotiating with customers. In order to reap out maximum benefits from the current customer service strategy, it is very necessary for agents to build a sort of relationship with customers that ensures repeat business. Always remember that unhappy customers are lost opportunity and they not only have the power to give negative feedbacks about your brand but at the same time can also create circumstances that can kill the loyalty of your current customers.
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Age of Omnichannel: 4 Mediums Customers Prefer Most These Days
“This is my world, my world!”
These were the legendary words of Agent Smith, before he had come, flying at Neo in the Hollywood blockbuster – The Matrix. This movie raised a lot of eyebrows, but more than that it raised a lot of questions on reality, with its conclusive logic.
Fast forward more than 15 years, and a similar phenomenon is being observed in the customer service landscape, in the form of – Omnichannel mode of communication. Continue reading “Age of Omnichannel: 4 Mediums Customers Prefer Most These Days”
5 Benefits of Using Call Disposition Codes in Contact Centers
Contact centers always take care to equip their employees with adequate software and related tools in order to help them excel at their job. However, when it is time to look for a new software solution for contact centers, many do not consider call disposition codes as part of the list of high-priority software features. This can turn out to be an expensive oversight and can easily impact the productivity, efficiency, and customer service quality of the contact center.
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5 Must Watch Contemporary Movies for a Startup Enthusiast
As an entrepreneur or startup enthusiast, are you too worked up with the perennial struggle to make it big in the market with established players and relentless competition?
I completely understand the predicaments that a startup founder has to deal with almost daily – the constant need to improve on creativity and innovation, combined with the drive to bring in an increased number of business deals, plus handling a pretty young team and keeping pace with other co-founders or board members. Continue reading “5 Must Watch Contemporary Movies for a Startup Enthusiast”
The Top 10 Rules to Cultivate a Great Startup Idea [Infographic]
![The Top 10 Rules to Cultivate a Great Startup Idea [Infographic]](https://www.ameyo.com/wp-content/uploads/2015/03/startup.jpg)
“An idea is resilient and highly contagious. Once an idea has taken hold of the brain, it’s almost impossible to eradicate.”
This dialogue from the Leonardo Di Caprio played character – Dominick Cobb in Inception, seems overwhelming and compelling, every time I lend my ear to it. This cinematic masterpiece reasserted the relevance of an idea and the immense transformation it can usher. Continue reading “The Top 10 Rules to Cultivate a Great Startup Idea [Infographic]”
4 Proven Ways to Motivate the Sales Team of your Startup
Being a startup business, your sales team may be one of the most important teams that you develop. They are the ones who have the capability to turn your vision into reality. Hence, keeping your sales staff motivated is critical to the success of your company. They nurture the overall reputation and growth of the business and create the foundation of your organization by building long-term relationships with your customers. Uninspired and dull sales professionals gradually get abraded at that foundation and it becomes difficult for them to achieve their goals and enter new markets. Continue reading “4 Proven Ways to Motivate the Sales Team of your Startup”
Ameyo Brings Home the 2016 Frost & Sullivan Asia Pacific Customer Contact Infrastructure Price / Performance Value Leadership Award
Ameyo is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences, has bagged the 2016 Frost & Sullivan Asia Pacific Contact Center Infrastructure Price/Performance Value Leadership Award.
9 Deadly Phrases to Avoid in Customer Service and What to Say Instead [Infographic]
![9 Deadly Phrases to Avoid in Customer Service and What to Say Instead [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/11/9-Deadly-Phrases-to-Avoid-in-Customer-Service-and-What-to-Say-Instead.jpg)
In order to provide great customer experience, it’s critical to know just what to say to customers and the best way to say it. Customer service reps often say things or use phrases that make the customers angry and annoyed. Most of the employees probably never even realize that they didn’t treat the customers well and have offended them. Sometimes they make certain statements out of ignorance and not say things deliberately. And the worst part is that most customers are not going to tell you that were offended by what was said to them. They will just be displeased and might not come back again. Continue reading “9 Deadly Phrases to Avoid in Customer Service and What to Say Instead [Infographic]”
