Small businesses usually don’t have the budget to attract prospects through expensive marketing strategies. Thanks to the internet which is filled with affordable marketing opportunities to enhance your digital presence and the ability to work more successfully than traditional marketing methods. You can capture many potential customers without requiring unrealistic marketing budget. However, you need to plan carefully and be extremely strategic while managing your online presence. Continue reading “6 Inexpensive Ways to Gain Attention for your Small Business Online”
4 Key Customer Social Styles and How to Tackle Them
An essential criterion to attain success in business is to possess the ability to be flexible while dealing with different kinds of customers. However, it is easier said than done. Anyone who has ever dealt with customers knows that one cannot apply the same technique to deal with different customers.
Continue reading “4 Key Customer Social Styles and How to Tackle Them”
Proven Ways to Analyze Average Handle Time for Contact Centers
Commonly referred to as AHT, Average handle time is the recorded average amount of time (measured in minutes), required for your contact center agents to work on each individual case.
It is usually recorded for the purpose of understanding the amount of time your team generally requires to comprehend and analyze an issue customers might have. Thus, it provides an insight into the efficiency and skill sets of your customer service department. Continue reading “Proven Ways to Analyze Average Handle Time for Contact Centers”
Why Building a Positive Call Center is Vital for your Business
A positive environment and ambience in a call center are a real deal. Customer is the sole entity in the call center world, so it is very important that a positive atmosphere should be created in the call center for the agents to work with full efficiency for providing supreme service.
Continue reading “Why Building a Positive Call Center is Vital for your Business”
API (Application Programming Interface) 101 for Customer Experience
“You have got to start with customer experience and work back toward the technology – not the other way around.”
Ok, no prizes for any guesses that this was once remarked by Steve Jobs. Now that almost all brands have realised the true importance of customer experience to foster their all inclusive growth, the primary challenge remains in creating and integrating evolved technologies. Continue reading “API (Application Programming Interface) 101 for Customer Experience”
How Emotions Play a Vital Role to Fuel Customer Loyalty
‘Customer loyalty’ is one of the most sought after trait almost all contact center managers desperately want to have after they acquire customers. But what makes it such a desirable improvement parameter also makes it a tough nut to crack. Continue reading “How Emotions Play a Vital Role to Fuel Customer Loyalty”
5 Sure Shot Signs that Your Startup is in a Mess
Entrepreneurs and people who eat and breathe ‘startups’ have slowly started following the mantra of beginning something of their own, innovate, and solve problems of customers or create something that makes a difference in the socio-economic set up we reside in.
This mindset has led to the formation of a great number of startups that have actually made it big with their unique thinking and product conception. However, the picture is not at all rosy with a majority of startups, which start facing hiccups a little ways down the road. Continue reading “5 Sure Shot Signs that Your Startup is in a Mess”
6 Common Money Mistakes that Small Businesses Make [Infographic]
![6 Common Money Mistakes that Small Businesses Make [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/11/6-Common-Money-Mistakes-that-Small-Businesses.jpg)
Many small business owners become the victims of common financial mistakes which cost their company a lot. Managing your budget appropriately and maintaining a healthy bottom line is crucial to the growth and success of small businesses. It is advisable to know the common financial pitfalls in advance and plan early to avoid them. Continue reading “6 Common Money Mistakes that Small Businesses Make [Infographic]”
5 Must Have Customer Service Skills for Contact Center Agents
For any business, great customer service is indispensable to slide ahead of the competition. At the heart of exemplary customer service is the interaction between contact center agents and the customers.
The quality of service received by a customer defines the customer’s experience. Entrusted with the challenging task of providing a pleasant experience to customers during every interaction, contact center agents can make all the difference between an average customer support and a fantastic one. Continue reading “5 Must Have Customer Service Skills for Contact Center Agents”
Why Do We Definitely Need Contact Centers [Infographic]
![Why Do We Definitely Need Contact Centers [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/05/why-should-we-have-contact-centers.jpg)
More than anything else, waiting kills. This is one of the biggest reasons why your customers don’t like calling in contact centers. Those lengthy waiting times, mazes of menus, lack of contact center agent’s proactivity and complex feedback systems.
But still telephony in contact centers continue to remain the most preferred and reliable option to seek customer support. The comfort of the fact that there’s another human being trying to help you out with a query or is offering advice to resolve some issue, is often what customers exactly seek. Continue reading “Why Do We Definitely Need Contact Centers [Infographic]”
