Around a 1000 startups have died in the past 2 years – that amounts to about 40% startups that were set up in the same period of time.
If you ask me, this figure is truly alarming. However, come to think of it – that is how the contemporary world functions, where success and failures are the order of the day. Continue reading “Top 5 Reasons Why Indian Startups Fail”
The culture of founding new companies has grown leaps and bounds in recent years. Undoubtedly, startups have changed the face of business and technology globally. We have witnessed many startups hitting it big and making their presence felt on a global level. However, at the same time, countless startups have not been able to survive and fail within no time.
Continue reading “The Startup Handbook to Effective Customer Service and Sales [Free Ebook]”
A CRM (Customer Relationship Management) system enables small businesses to streamline business processes that involve customers and potential clients and scale their sales operations. CRM is one of the most valuable systems that a small business can implement to establish deeper customer relationships and to convert these relationships into sales opportunities. As your business grows, you can no longer rely on spreadsheets or basic databases to keep a track of the customers and their relevant details. It will not be possible for you to manually research, maintain and interpret the customer records to increase the number of leads and improve conversion rates. A CRM software allows businesses to capture key customer details, track the output of customer outreach programs and enhance customer service capabilities. Continue reading “6 Major Benefits of CRM Software for Small Businesses”
Keeping customers at the heart of your core business strategy should be the goal of organizations aiming towards providing an extraordinary experience to their customers. In order to offer superior customer service, organizations have been measuring their call center performance based on different parameters or on some key metrics that are essential for sustaining in this competitive environment. Continue reading “Top Call Center Performance Trends you need to know in 2017”
‘Customer service experience’ has been and will always be a top-notch parameter for your customers to either pick you or your competitor, in any industry. And this statement is especially true if you are working for, or in a contact center or a call center.
The way you treat your customers, is exactly how they will treat your brand. It is a simple give and take relationship, where you offer them 100% and get your fair share in the bargain. Continue reading “Think You're Cut Out For Doing Customer Experience? Take This Quiz”
Automatic Call Distribution, commonly referred to as ACD, is a systematic series of services utilized in the call-center industry. It’s primary function lies in successfully directing diverse inbound calls to their designated contact service agents.
With the expansive growth in the service providing market, ACD system’s role has evolved from beyond dispersing inbound traffic to the assigned employee to encompass varied other services. Continue reading “Complete Guide of Automatic Call Distribution”
Your call or customer contact center works as a conduit for the interaction between your company and the general public. Thus, naturally, the nature of your customer/call center has a paramount value and stake to the future of your enterprise in terms of both reputation and resilience in the face of competition from rivals in the market.
Here are a few ways by which you may establish, ensure and safeguard an effective and par excellent customer contact center: Continue reading “10 Surefire Call Center Training Methods That Improve Quality”
Creating a strong brand identity is crucial for a winning business. It represents how an organization wants to be perceived in the market and builds a distinguished product with unique characteristics. A brand is the “name, term, design, symbol, or any other feature” that identifies one seller’s goods or service as distinct from those of other sellers. Your brand identity is the representation of your company’s reputation through the conveyance of attributes, values, purpose, strengths, and passions. Continue reading “6 Steps for Small Businesses to Build a Strong Brand Identity”
“It’s almost always harder to raise capital than you thought it would be, and it always takes longer. So plan for that.” –Richard Harroch, Venture Capitalist and Author
It is tough to be in a startup, to make one, to work for one and to figure out your actual spot and position in one. Startup life is draining and challenging to the very core.But hey, it is your motivation, hard work and persistence to build your own legacy, that empowers the entrepreneur in you to take charge. Continue reading “From Ground Zero To Battleground: Stages of a Startup [Infographic]”
“Misunderstanding is generally simpler than true understanding, and hence has more potential for popularity.” ― Raheel Farooq
Call centers and contact centers usually have a cloudy image in most of our heads. We either think of contact center reps as lowly reps, who don’t give a damn about customer service – someone working odd hours, smoking cigarettes while talking about in-call frustrations, else we mistake them for people who they actually are not. And, it is often ‘the people’ who make a working space productive; a top-notch go to office and much more. Continue reading “7 Popular Contact Center Misconceptions And the Truth About Them”
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