Startup founders must carefully examine their potential investors before onboarding one during a round of financing. Entrepreneurs must thoroughly check their track records, values and management style. When raising capital you should have people who believe in your business and are able to maintain a long-term relationship that has to work at every level. Investors should be capable of adding value to your business in the form of business development, partnership opportunities, further rounds of financing, strategic advice, sales, risk management, PR and so on. Continue reading “7 Types of Investors that Startups must Avoid”
Team Ameyo travelled 25,000 Kms in 1 week to spread awareness around Customer Engagement for Businesses
We have been doing our fair share in turning every stone towards success by engaging readers through subject matter around contact center, customer service, technology, customer engagement, industry challenges, and others. However, we have not been very vocal about our success stories, at various industry events for different geographies. Continue reading “Team Ameyo travelled 25,000 Kms in 1 week to spread awareness around Customer Engagement for Businesses”
The Ultimate Guide to Build a Modernized and Future-Ready Contact Center [Free Ebook]
![The Ultimate Guide to Build a Modernized and Future-Ready Contact Center [Free Ebook]](https://www.ameyo.com/wp-content/uploads/2016/09/The_Ultimate_Guide_to_Build_a_Modern_and_Future-Ready_Contact_Center-_Ebook_Blog.jpg)
To cater to the demands of today’s informed and tech-savvy customers, it’s crucial for companies to offer a world-class customer service at all touch points. As customer expectations have risen manifold, brands must focus on creating differentiated customer experience to retain existing customers and attract new ones. Continue reading “The Ultimate Guide to Build a Modernized and Future-Ready Contact Center [Free Ebook]”
How Contact Centers Can Leverage Pokémon Go as an element of Gamification
On July 6, 2016, Pokémon Go was unleashed by San Francisco-based developer Niantic Inc. Since then, the augmented reality game has taken over the gaming world. With its innovative structure and concept, you would think that many people would be wasting their time on it (and you’ll be right). However, organizations are using the game to leverage their business.
As the line between technology and reality keeps getting thinner, organizations are finding innovative ways to engage customers and employees. They are employing gamification as a means to increase competitiveness among employees, in order to make them more productive and keep them motivated. They are ensuring a more fun and enjoyable experience that is intended to produce a positive result. Continue reading “How Contact Centers Can Leverage Pokémon Go as an element of Gamification”
Why Insurance needs Omnichannel Customer Experience at the earliest
Customer experience is the new battlefield for organizations talking about creating seamless customer journeys. When it comes to the insurance sector, studies have reported record-breaking drops in customer satisfaction level. Insurance companies have lately realised that customer experience is now one of the most important factors for staying ahead in a highly competitive market. Continue reading “Why Insurance needs Omnichannel Customer Experience at the earliest”
Transitioning from a Legacy Contact Center – Do it. Now.
Decision making is a tough process. It requires wit, presence of mind and a state of total awareness, as Ross from F.R.I.E.N.D.S. would say – ‘Unagi’. This is just not a complicated truth, but a huge lesson, even when it comes to doing business.
In this age of digitization and with almost everything being operated with a single touch of technology, I think it is time that you start evaluating your options and plan accordingly to make that shift from your legacy contact center to a rather modern and an omnichannel customer experience oriented approach. Continue reading “Transitioning from a Legacy Contact Center – Do it. Now.”
Why Contact Center Applications Should Have a Practical User Experience (UX)
User Experience (UX) of a call center application plays an important role in determining the satisfaction level of end users, i.e. customers. It has a direct impact on many important KPIs that contact centers use to determine the effectiveness and performance of their contact center as a whole.
A UX should do a particular job for which it has been designed efficiently and without compromising the convenience of the users of these applications. Very often, contact centers forget that the convenience of end users should get the highest priority in an organization in the service sector. Continue reading “Why Contact Center Applications Should Have a Practical User Experience (UX)”
6 Ways to Enhance Competition Amongst your Sales Representatives
As sales team members operate under considerable pressure, working in a competitive environment can prove to be a powerful motivator. Slow periods in business, lesser sales conversions and stress can lead to lower enthusiasm and passion to excel. Increasing competition amongst sales team can ignite their spirit and drive them to outperform others, thus benefitting business. If done well, it aids in achieving sales goals, improving individual performance and fostering collaboration. During slower months, it can raise the excitement and energy levels of the team as they have something to look forward to. Continue reading “6 Ways to Enhance Competition Amongst your Sales Representatives”
6 Things Investors Seek in a Startup before Putting Money on Table [Infographic]
![6 Things Investors Seek in a Startup before Putting Money on Table [Infographic]](https://www.ameyo.com/wp-content/uploads/2019/09/Investors-look-for-in-a-Startup.jpg)
Do you often wonder what will make your startup tick, or look for some key parameters to gain the attention of investors?
Undoubtedly, the answer would be a clear and resolute – ‘yes’, because all startups are looking to get a bite of the market share. The shortest way to do that is to be in investors’ radar. Continue reading “6 Things Investors Seek in a Startup before Putting Money on Table [Infographic]”
Ameyo to Display its Powerful Omnichannel Solution at eCommerce Show Philippines 2016
Ameyo, the leading provider of contact center software in APAC, has launched omnichannel customer support solution for the growing Philippines market. Ameyo is the market leader in Omnichannel customer experience and is the only contact center platform built from scratch that allows businesses to innovate and proactively nurtures customers throughout their journey. The solution is due to be out in the market and is available for live demos at the upcoming eCommerce show to be held at SMX convention center, Philippines from 6th-7th september, 2016.
