E-commerce is a tough business. It can be hard to stand out from the crowd and differentiate your brand from all the others, especially if you sell similar products. However, there has been one big way that’s been shown to make a real difference to consumers when they are shopping.
19 Innovative Business Applications to Integrate with Cloud Contact Centers
It is a technology driven world today and software solutions for contact centers have made newer mechanisms of communication more popular of late. They have a made it easy for organizations to reach out to existing and new clients swiftly. However, managing these interactions is a tough task. Therefore, it is imperative that contact centers have an advanced technology for making the entire process smooth and offers leverage over business rivals.
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8 Reasons Why a Customer Portal is Essential to Empower Customers
Still wondering how you can bring more customer centricity in your business? If you look at all the top organizations in the world, their activities revolve around the needs and convenience of their highly valued customers. There is no doubt that customer centric policies is more than capable to give your business a competitive edge, and turn it into a sustainable business model with rapid growth.
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A 10 Step Guide to Plan the Gen-Next Customer Engagement Hub
Customer engagement is a tricky phenomenon. It just cannot be simply put out in a one line definition for users to comprehend and implement to enhance customer engagement.
It is an end-to-end approach which incorporates careful consideration and evaluating resources to utilise their full potential. It is about seamless integration to amplify customer experience across channels and departments, to overcome huge gaps within an organizational setup, and setup a customer engagement hub. Continue reading “A 10 Step Guide to Plan the Gen-Next Customer Engagement Hub”
WebRTC- The New Technological Force in Cloud Contact Center Solutions
WebRTC is one of the best digital disruptive technologies around. The best feature of this communication interface is that it integrates the advantages of siloed communication channels used by a business at its various touch points and offers seamless connectivity. WebRTC has been around from the beginning of this new decade and it is a really efficient solution that can easily transcend technological and communication barriers that businesses and their customers face in their interactions. Continue reading “WebRTC- The New Technological Force in Cloud Contact Center Solutions”
Why Call Tracking is Gaining Spotlight in Contact Centers
We have heard a lot about call centers focusing on key performance metrics as a part of their daily operational activities. However, effective performance measurement is not just essential to the success of an organization but also shows the authenticity of a well designed strategy.
There are many ways to measure the KPI of call centers. Call tracking is one such process which helps call center managers and supervisors to measure the call handling process of agents. Continue reading “Why Call Tracking is Gaining Spotlight in Contact Centers”
Why Configurable Business Flows is the Best Way Forward for Startups
American professional skydiver Jeb Corliss famously remarked once that – “my time on this world is limited, but the things I can do with that time are not’. Startups and small businesses almost live life on the edge. They don’t possess the luxury that established businesses have. Therefore, ‘time’ is one such luxury which startups don’t enjoy almost ever. They are always running out of time, and forever caught in frenzy. This is exactly why they need customized solutions to make their business run at fast pace, rather than being jammed in roadblocks.
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Messaging as a Mainstream Customer Support Channel in Contact Centers
With falling margins of profit, spiraling costs and falling volumes of inbound telephone calls, contact centers are gasping for fresh air. A reason being cited is the reluctance of customers, especially the millennials, to engage with customer service agents on the telephone. However, does it mean people have stopped looking for service or assistance? The answer is clearly no. Continue reading “Messaging as a Mainstream Customer Support Channel in Contact Centers”
Rise of the Chatbots and the Future of Customer Service
Ever since Facebook expanded access to its Messenger in April’16 by giving businesses the ability to reach customers through APIs, “Chatbots” have been the buzzword in developer communities across the globe. The tech world is all agog these days about chatbots. Chatbots are automated computer programs that simulate online conversations with people to answer questions or perform tasks.
Facebook also made a major push in this area, opening up its Messenger application – and its 900 million users – to “bot” developers. Continue reading “Rise of the Chatbots and the Future of Customer Service”
9 Effective Ways to Grow your Startup's Social Media Audience
In today’s digitally connected world, an effective social media plan is essential to get your startup off the ground. Millions of people are connected on social media and small businesses must tap the potential of these exceptional resources to keep pace with competitors and win the battle of visibility. A small startup with not a fat budget can leverage the capability of social media to kick start their marketing activities. It’s not that growing social media audience doesn’t require money, but the lack of one is not much of a disadvantage as you can reach people organically as well unlike traditional marketing which mostly rely on expensive advertisements. Success in social media depends on how proficiently a company gauges the needs and requirements of customers and how quickly offers a solution to them. Continue reading “9 Effective Ways to Grow your Startup's Social Media Audience”
