The job of an entrepreneur is never easy with increasing workload and pressure that requires multitasking, and things start going south when the business starts scaling up and expanding. Fortunately, technology and mobile apps have made it easier for today’s entrepreneurs in managing time more efficiently and in getting things done faster.
Below listed are some of the apps that will help entrepreneurs in being more productive and efficient. Continue reading “10 Free Productivity Apps for Startups and Entrepreneurs”
5 Ted Talks to Derive Remarkable Customer Service Lessons
In life, we often need to reassess our targets and priorities, when the going gets tough or we are unable to figure our way out of a distressing problem. This is because the same set of techniques need not work every single time. Situations and circumstances change and the same should hold true with the way we tackle hardships. In many ways, the world of customer service is no different.
Contact center agents and managers find themselves in pretty awkward or painful situations while handling customers on a daily basis, or with hosted contact center solutions. This is where they need to improvise their strategies to conquer challenges and make the business work even in trying times. Continue reading “5 Ted Talks to Derive Remarkable Customer Service Lessons”
Authentic Call Center vs Revolutionary Contact Center – How to Bargain?
With the advancement in technology and stiff competition in the market, the need to evolve has become the direst prerequisite to flourish. For businesses to grow and reach above their expected profit margins, it is essential for them to focus on the sole purpose behind their existence i.e. reaching out with better products and services to customers.
In present times, products for almost all brands have reached parity. However, it is services provided after the sale of products that determines brand loyalty of customers. Continue reading “Authentic Call Center vs Revolutionary Contact Center – How to Bargain?”
How Call Center Bench-marking is Constructive for your Business
Many organizations have started appreciating bench-marking as an all important function for a well managed call center. It can be defined as the measurement and comparison of standards and practices, within an organization and/or with other operations externally.
Continue reading “How Call Center Bench-marking is Constructive for your Business”
Why Proactive Customer Service is the Best Way Forward
When it comes to developing business and showcasing robust growth in any organization, one should never forget the importance of providing quality service. Customer delight is what most companies aspire. However, customer acquisition may be an easier task but very few can successfully pull off great customer retention. Continue reading “Why Proactive Customer Service is the Best Way Forward”
What if Call Center Agents Could be Free-spoken on Calls?
We all have read that story of an honest woodcutter, who drops his axe in water by mistake. And when given an opportunity to pick an axe made of gold and silver over his traditional, not so expensive axe, he still goes ahead and tells the truth. So, he is rewarded with all three axes, for being so honest.
Moral of the story – Honesty is the best policy. Continue reading “What if Call Center Agents Could be Free-spoken on Calls?”
These 9 Intelligent Routing Practices will reform Customer Experience
At present times, there are multiple routing techniques available. Therefore, evidently it is quite easy to get swayed and be confused while picking one for your call center. One very relevant question at this juncture is – which intelligent routing technique is the most apt for your call center?
Continue reading “These 9 Intelligent Routing Practices will reform Customer Experience”
Benefits of Predictive Dialer Software in Call Center
{Scenario A. A stressed agent on call (Tring-tring, tring-tring, tring…) nobody answers.
Abruptly leaves his desk, curses his stars and smokes a cigarette.
Scenario B. Another agent on call (Phone rings) Hello! Is that Mr. Goodman?
Prospect: Umm…Yes! Who is that?
Agent: I am Tom, calling from XYZ Company. Is this a good time to talk?
Prospect: No, I am sorry. I am not interested in whatever you are selling.
(Line disconnected)}
I am sure that at one point of time or another, we all have been on either side of this conversation. Either we have been trying to sell something to someone or we have attended these calls. In both the situations, we can definitely sympathise with Mr. Goodman and Tom. Continue reading “Benefits of Predictive Dialer Software in Call Center”
5 Ted Talks for Startups to Renew Imagination and Innovation
What sets startups apart?
While there are multiple theories and philosophies that state the distinctiveness of startups, for me imagination and innovation are the two major components that truly make startups the way they are. Good startups are formed only when there is a genesis of a new idea, and when some new innovation is needed to make that idea a reality, by turning it into a product or service, that was previously unseen, unheard, and unrealised. Continue reading “5 Ted Talks for Startups to Renew Imagination and Innovation”
How your Startup can Deliver Extraordinary Customer Experience to Millennials [Infographic]
![How your Startup can Deliver Extraordinary Customer Experience to Millennials [Infographic]](https://www.ameyo.com/wp-content/uploads/2013/03/great_customer_experience.jpg)
The new generation of customers is shaking things up in the customer service and communications front. Millennials’ customer experience expectations are shaped by the influence of online commerce, social media connectivity and search engines. They have grown up in a time where companies are sewing digital customer experience in the fabric of business strategies. Continue reading “How your Startup can Deliver Extraordinary Customer Experience to Millennials [Infographic]”
