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Adapting in the Social Media World: 4 Ways to Deliver the Best Customer Experience

The world is always changing and those who don’t change with it end up getting left behind. So is the scene with today’s markets. The internet has revolutionized how businesses work with thousands of websites tailored for delivering the best experience to customers popping up. While the newer businesses have it easy because they have to start from scratch, existing companies have to drastically alter their business plan to make sure they retain their competitive edge. Continue reading “Adapting in the Social Media World: 4 Ways to Deliver the Best Customer Experience”

A Checklist for Call Center Disaster Management

A disaster is accidental and could hit any business establishment anytime. Being prepared for a disaster is one of the prerequisites for running a successful business. A call center is no exception to the rule. Like any other industry, a call center also has its own intricacies and when a disaster hits a call center, the way to tackle the same would be entirely different from any other organization. Consequently, a unique checklist needs to be prepared for any unforeseen disaster such that the organization could come out of the shock as soon as feasible. Here goes the checklist so that you could manage a disaster that might hit your call center:
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Why is it important for New Age Entrepreneurs to invest in Social Media Monitoring?

Does anyone remember what our world was prior to the onset of Social Media? How we used to share reviews with information seeking foodie friends before Zomato’s 2008 launch? How we used to remember birthdays before Facebook came into existence? How we used to follow our favourite brands and stars before Twitter came to being in 2006?

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8 Phrases to be Avoided by Call Center Agents during a Customer Support Call [Infographic]

 
 
There are things we are all taught not to say. Don’t ask a woman’s age or call her fat. Never ask a man how much he makes to earn his bread. Similarly, your customer support agent also needs to be taught what they must say and what they must avoid. Unintentionally, your agents might be telling things to your potential customers which might result into loss of business. Continue reading “8 Phrases to be Avoided by Call Center Agents during a Customer Support Call [Infographic]”