It’s the most wonderful time of the year,
With the kids jingle belling,
And everyone telling you to be of good cheer,
It’s the most wonderful time of the year! Continue reading “Season’s Greetings for Call Center Customers”
It’s the most wonderful time of the year,
With the kids jingle belling,
And everyone telling you to be of good cheer,
It’s the most wonderful time of the year! Continue reading “Season’s Greetings for Call Center Customers”
“I will answer very simply that the Internet will disappear.” When Google’s Eric Schmidt made this statement at the World Economic Forum at the start of this year, it surely caused some commotion.
Continue reading “Why the Big Bang of IoT and Contact Centers is Inevitable?”
It is not always easy to handle customer interactions at a call center. Every conversation is unique since customer requirements vary. However, you can improve all customer interactions by understanding the difference between informing and frustrating your callers.
Continue reading “Difference Between Informing And Frustrating Your Callers”
The world is always changing and those who don’t change with it end up getting left behind. So is the scene with today’s markets. The internet has revolutionized how businesses work with thousands of websites tailored for delivering the best experience to customers popping up. While the newer businesses have it easy because they have to start from scratch, existing companies have to drastically alter their business plan to make sure they retain their competitive edge. Continue reading “Adapting in the Social Media World: 4 Ways to Deliver the Best Customer Experience”
A disaster is accidental and could hit any business establishment anytime. Being prepared for a disaster is one of the prerequisites for running a successful business. A call center is no exception to the rule. Like any other industry, a call center also has its own intricacies and when a disaster hits a call center, the way to tackle the same would be entirely different from any other organization. Consequently, a unique checklist needs to be prepared for any unforeseen disaster such that the organization could come out of the shock as soon as feasible. Here goes the checklist so that you could manage a disaster that might hit your call center:
Continue reading “A Checklist for Call Center Disaster Management”
It is often remarked that, all customers are important to companies. That being said, there are customers that are more important or crucial to business than others. They can be – High Net worth Individuals, loyal or new customers, frequent callers, etc. These are the customers that would have a significant impact on your overall customer experience and bottom line. Continue reading “Put Customer Priority on Auto Pilot”
In the call center industry where customer satisfaction and retention is essential for success, it is an all-important task to look for strategies that can lead your call center towards the right track. One of the best ways to achieve this goal is to deploy IVR or Interactive Voice Response System in your business.
Does anyone remember what our world was prior to the onset of Social Media? How we used to share reviews with information seeking foodie friends before Zomato’s 2008 launch? How we used to remember birthdays before Facebook came into existence? How we used to follow our favourite brands and stars before Twitter came to being in 2006?
Agents are assets to a call center. Their performance decides the company’s growth. Coaching and training the agents is like adding salt to the call center success recipe. It is imperative for organizations to set up proper inductions and regular call center training sessions. The coaching should have elements which can turn your agents into top performers.
Continue reading “Key Ingredients of Call Center Agent Training Program”