Headquartered in the US, the company started off as a captive Real Estate operation in 2006 and evolved into a leading Outsourcing & Implementation solutions provider. With more than 13 years of experience and strong presence in LATAM, Caribbean, and Asia-Pacific, the organiztion has expertise in handling process management for Captive and Contact Centers.
Challenges
Poor inbound & outbound call management
Lack of comprehensive reporting & monitoring
Disintegrated view of operations
Need for a customized IVR
Solutions
Fast & easy deployment
Automated outbound calling
Improved Customer Insights
Enhanced visibility of Agent metrics & performance
Ameyo Solution
Keeping in mind the company’s requirement, Ameyo provided them with its all-in-one Contact center suite – Ameyo Voice. Before deploying Ameyo, the organization was dealing with fragmented information. However, with Ameyo the company was not only able to achieve a unified view of all their inbound and outbound customer interactions, but was also able to draw actionable insights. Ameyo Voice powered by its advanced multi-level IVR and ACD allowed the company to deliver top-notch customer service support to one of the leading Fortune 500 companies.
This leading edtech company is India’s leading Online tutoring company that enables students to learn LIVE with some of India’s best-curated teachers. The company’s USP is its quality of teachers. It has some 500+ teachers who have taught more than 1 Million hours to 40,000+ students spread across 1000+ cities from 30+ countries. It is founded by IITian friends who have been teachers themselves with over 13 years of teaching experience and have taught over 10,000 students. The company’s online tutoring platform enables LIVE interactive learning between a teacher and a student. It offers individual and group classes. The mission is to reimagine and evolve the way teaching and learning have been happening for decades.
Challenges
● Manual click to call ● To bring automation into their calling system ● Low conversion rate ● No provision for live agent monitoring ● Lack of real-time dashboards for keeping track on sales numbers
Solutions
Ameyo’s highly scalable voice solution on cloud
Ameyo Emerge with high availability
Lead upload automation
Advanced auto dialers
Live monitoring dashboards
Consistent agent performance monitoring and tracking
Ameyo helped the company
Ameyo’s Cloud Solution – Ameyo Emerge was proved out to be just the right fit for this gaint edtech company. It was capable of fulfilling all the requisites the company had – automated calling operations, consistent performance monitoring, real-time dashboards with all business-specific metrics, and data security with various security compliances. To start with, it was important for them to make their calling process faster and efficient with advanced automation capabilities, and with Ameyo emerge they were able to do that.
For more than 21 years, this leading education consultants company has been the preferred overseas education consultant. They are committed to serve students and help them realize their dream to study abroad. This commitment and hard work has made them one of the best overseas education consultant in India. Further, the company aims to become a single council that offers counseling, research, and business promotions that seamlessly connects students in India to study abroad programs in Foreign Universities and Institutions.
Challenges
Lack of automation
No provision to reach masses
Lack of monitoring capabilities
No insights to provide personalized services
Low productivity
Solutions
Ameyo’s cloud-based Voice Solution integrated with LeadSquared CRM
Advanced auto dialing
Voice Blaster
IVR-based data capturing
Ameyo helped the company
Ameyo’s Voice Solution was designed such that it enabled the company to keep consistent monitoring on all its operations as well as agents’ real-time performance. Since the company wanted to reach out to the students via voice calls as well as SMS, the system incorporated SMS as a channel to fulfill this particular requirement. Ameyo’s solution helped them with their exact requisites.
The company is a joint venture between one of India’s premier Housing Finance Institution and the primary insurance entity of one of world’s leading reinsurers in the BFSI sector. The Company is a leading general insurance provider with 300+ branches across India and an employee base of more than 8 thousand.
Challenges
Business continuity
Lack of WFH setup with previous vendor
Manual Outbound Dialing
Outbound for Renewal and Sales
Need for quick deployment
Need for a customized solution
Solutions
Go-live in 5 working days
Automated outbound dialing
Customized solution for outbound call management
Enhanced visibility of Agent metrics & performance
Ameyo’s Solution
Responding to the company’s need to move their agents to work remotely, Ameyo provided them with a Mobile Call Center Solution. The deep CRM integration combined with the click to call functionality allowed the company to optimize their outbound call center process. To further improve agent productivity, Ameyo offered a floating mobile app toolbar along with the click to dial capability using the Native Mobile app.
Started in 1991 as an Agricultural Cooperative Bank, the bank has grown really fast and got acquired by Sawada Holdings Co. LTD, headquartered in Japan, in the year 2003. Later, the company sold 40% of its shares to Tavan Bogd Trade Ltd. In 2006, the Bank officially started operating.
Challenges
Siloed Communication Channels
No Provision for Auto Ticketing
Inefficient Dialer with manual overheads
Remote Agent Monitoring
Team Collaboration in Remote Environment
Solutions
Improved Call Connect Rate
One Platform for All Communications
Stringent Agent Monitoring in Remote Working
Improved Agent Productivity
Improved Conversion Rate with Video CC
Ameyo’s Solution
Aligned with the bank’s requirements, Ameyo offered an all-in-one solution responsive to their needs. Ameyo Fusion CX enabled them to create automated tickets by using workflow automation and various business rules. With this solution, the bank was able to interact with their customers coming in from Viber, Wechat, Email, FB post, FB comment, Twitter, and Website Chat at one place. The implementation was swift, smooth, and on-time. With Ameyo’s real time monitoring dashboards and reports, contact center managers at the bank were able to optimize and manage their call traffic easily and effectively. Ameyo offered dedicated reports for Call Details, SLA, and Agent Performance based on different aspects.
This is the world’s leading logistics company present in over 220 countries and territories across the globe. This makes it the most international company in the world. With a workforce exceeding 285,000 employees, they provide solutions for an almost infinite number of logistics needs.
Challenges
Legacy Based model
Customer outreach
Productivity and revenue
Lack of flexible and robust solution
Solutions
Omnichannel customer engagement Software
Quota control enabled right customer outreach
Incremental Overall Growth of 17%
Robust and Easy Integrations
Ameyo‘s Solution
The company sought out the Ameyo solution to address their needs and adhere to their high standards of quality. Ameyo’s rich features allowed handling of large call volumes, as well as the creation of complex call flows. Ameyo’s omnichannel solution enabled dialing out to different types of customers using different channels of communication. The dialing was based on strict priority and Ameyo’s CTI tool allowed user ID to be mapped to the defined customer type while leads were uploaded. Additionally, Quota control enabled uploading and appending data and mapping them to lead dialing.
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