Archives: Ebooks

• Explore how Dynamic cross-channel routing enables exceptional customer service across multi-channel interactions
• Are you still stuck with queue based routing?
  Is your IT team struggling with non-flexible business rules?
• Is your contact center Supervisor view limited to a single Channel?

What You’re Getting in this eBook

If yes, you might be missing out a lot on your table than you think. Download this All-In One resource for FREE to know

• Issues with Legacy Routing.
• How to enable Modern contact center routing 
• Ameyo : Dynamic Interaction Routing Framework

Perfect for Newbies – Start Creating Your Very First Customer Experience Management Strategy in Minutes! A Godsend for Busy CX Professionals!

Most businesses realize they need to work on improving customer experience. When these same businesses ask us about the exact steps to create a customer experience management program, we really don’t know where to start. One thing is for certain – the process has to be carefully planned and executed.

“In the beginning, we said, let there be Good Customer Experience – and there was Good Customer Experience.”

You’ll never have to ask anyone about the art of customer experience management ever again! Download this all-in-one CEM eBook and learn step-by-step how to create a customer experience management program in your company to create happy experiences for your customers!What You’re Getting in this eBook

• Insider’s Look @ Customer Experience Management: The Who, What, and Why
• Free Customer Experience Assessment Survey to Help Assess Your CX Maturity
• Simple, Easy-to-Implement Customer Experience Improvement Strategies
• Done-For-You Customer Journey Map + Interesting CX Industry Examples 
• A Proven Customer Experience Management System that Works Every Single Time
• The Right Tools You Need to Perform CX Miracles in Your Business!

For banks to thrive in today’s world, both product and service delivery must be adequately aligned with customer expectations.

This ebook discusses the role of contact center in retail banking for boosting customer satisfaction and loyalty. It puts forward essential strategies banks can adopt to empower customer engagements. What You’re Getting in this eBook

• Key Challenges Faced by the Retail Banking Industry
• Role of IVR and Skill Based Routing in Streamlining Communication Process
• Significance of Delivering Integrated Channel Experience 
• Relevance of Video Chat and Social Media in Exceeding Customer Expectations
• Importance of Proactive Customer Service
• Role of Analytics in Increasing Revenues with Cross-Selling

Insurance companies need to regulate customer journeys and provide exemplary customer service in order to enjoy the benefits of customer loyalty. 

This ebook discusses the role of contact center technology in consistently delivering impeccable customer service and omnichannel experience while eliminating complexity and dissatisfaction. What You’re Getting in this eBook

• How technology  can revolutionize Customer Experience for Insurance firms
• Role of quality Customer Service in driving business growth
• Significance of Live Support in improving Customer Satisfaction 
• How Insurance Agents can build long-term Customer Relationships
• Advantages of flexible IP-based Contact Center software for Insurance companies

Today, customer service organizations are aware that providing consistent and superior customer experience is critical to fostering loyalty and increasing revenues.

This ebook discusses how adopting a modern contact center technology can help organizations transform their customer interactions, personalize service, elevate agent efficiency, achieve operational excellence and meet compliance goals — at a cost that makes sense to the business.What You’re Getting in this eBook

• Key Challenges of the Contact Center Industry
• Best Practices for Upgrading your Contact Center
• Importance of Building a Customer Experience Driven Contact Center
• Significance of Personalized Interactions and Proactive Service
• Relevance of Contact Center Digitization in Meeting the Rising Demands of Customers
• Role of Contact Center Analytics in Enhancing Customer Experience

Learn about the new trends in contact center space that will shape customer communications and experience in 2018 -with cloud contact center gaining more popularity to what the new-age customers expect from your contact center.What You’re Getting in this eBook

• How to unify Customer Experience Projects
• Role of Inter-connected devices and Self-service in customer delight
• What is the future of Customer experience