Gurgaon, October 12, 2015: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, has been presented the 2015 Frost & Sullivan Asia Pacific Contact Center Applications Customer Value Enhancement Award. Continue reading “Ameyo Receives 2015 Frost & Sullivan Asia Pacific Customer Value Enhancement Award”
A Complete History of Predictive Dialers
Thoughts flocking into your mind, whether you should seriously consider a cloud-based predictive dialer for your call center OR will this help you running your business smoothly or not. Well! The predictive dialers can really work wonders if you have a complete understanding of their significance as well as limitations.
Predictive dialing, of course, enables businesses to make employees more efficient by improving call ratios. It also can be used for automated messages, which is handy for businesses of any size that want to reach out to customers for reminders, sale opportunities, etc. (You need to be mindful of the regulations).
Best Practices to Monitor Customer Churn Rate [Infographic]
![Best Practices to Monitor Customer Churn Rate [Infographic]](https://www.ameyo.com/wp-content/uploads/2015/10/Africa-fintech-bank-chatbot-AI.jpg)
Customer churn rate is considered as a growth decelerator and has a direct impact on customer lifetime value and growth of the business. Measuring customer retention rate can help in increasing customer satisfaction score and building customer relationships, but what can be really done for improving the customer churn? Continue reading “Best Practices to Monitor Customer Churn Rate [Infographic]”
5 Best Practices for Call Center Management with Call Center Software
Adapting best practices in a call center has become a matter of strategic importance for organizations. However, they do not bring in revenue directly; they do contribute to the company’s goals in many valuable ways, most notably in fortifying the company’s brand and in increasing customer loyalty.
Continue reading “5 Best Practices for Call Center Management with Call Center Software”
5 Customer Service Myths Busted [Infographic]
![5 Customer Service Myths Busted [Infographic]](https://www.ameyo.com/wp-content/uploads/2015/09/customer-service-myths.jpg)
Good customer service has always been a game changer, but once you get down trying to define what goes into it, not everyone lands on the same conclusion. Many companies will already have great customer relationships, but the main question remains that how constantly is your company looking for opportunities to nurture the existing customer relationship. Good customer service is as simple as solving problems and offering solutions, but if not focused in an expedient manner then the customer relationship might stagnate. Continue reading “5 Customer Service Myths Busted [Infographic]”
10 Ways to Prevent Call Center Agent Burnout
In one of my previous blogs, I talked about “10 Reasons behind Call Center Agent Burnout”. The highly demanding nature of call center agent’s job and tough work schedule result in overwork and stress and ultimately lead to burnout. Constantly interacting with customers to resolve their queries is likely to be very stressful. It can result in lack of motivation and decrease in productivity. Moreover, too much work can lead to long-term absence due to stress-related illness and eventually force them to leave the company, increasing call center attrition.
Continue reading “10 Ways to Prevent Call Center Agent Burnout”
7 Advantages of Implementing CTI in a Call Center
You may ask what is the meaning of CTI? Computer Telephony Integration or CTI is a technology that enables a computer to control a telephone i.e. the user can easily make calls without even touching an actual telephone. The most common application of CTI is a “screen-pop” that has the ability to populate the computer screen with caller information and history. It allows for routing of calls to the most appropriate agent, placing the caller on hold, transferring the caller to another department and so on by fully utilizing technologies such as IVR, Automatic Number Identification (ANI) and voice conferences etc.
Continue reading “7 Advantages of Implementing CTI in a Call Center”
How Call Center Services benefits the Healthcare providers
Call centers have been the backbone of various industry verticals. Contact centers not only enables better management of business, but also helps in providing better customer service. Undoubtedly, call center services offers an extensive range of benefits to organizations. In healthcare, connecting effectively with service providers through multiple channels of communication is the key towards  implementing better patient experience and minimizing costs. Optimized call center operations can play a crucial role in achieving these goals.
Continue reading “How Call Center Services benefits the Healthcare providers”
The 7 Golden Rules of Call Center Agent Training
Adding young talent might be an edgy situation for a call center because few recruitment rounds cannot determine a candidate’s efficiencies and abilities. Despite the fact, new agents are repeatedly hired by call centers. To expel the chance of a risk, inexperienced reps are given training, by their respective managers before introducing them to the clients.
Continue reading “The 7 Golden Rules of Call Center Agent Training”
Tips for a Stronger Customer Engagement in the Digital Age
“Make a customer, not a sale,” said Katherine Barchetti. Barchetti’s featured customer satisfaction quote makes sense in the overall perception of having a successful business. Companies that apply customer-centric approaches yield higher sales(63%). In order to have satisfied customers, engaging with them will get you a long way. But, what are the most effective customer engagement methods that guarantee real results? How do we maximize digital means to get more clients?
Continue reading “Tips for a Stronger Customer Engagement in the Digital Age”
