Ameyo, the leading Contact Center Software provider today announced about $5 million Series A round of venture capital funding. The entire investment was by the Bangalore based private equity firm, Forum Synergies (India) PE Fund Managers through IKMF-I, the fund managed by them.
Good customer service is the key to success in any business, and is of utmost importance in travel & hospitality industry. This industry is very sensitive when it comes to the level of customer service delivered as this will determine whether the customer would come back to avail the services again or spread a bad word of mouth due to performance below his/her expectations. Delivering personalized service to customers and quickly resolving their problems across every interaction(both before and during their stay) is essential for market growth. Travel and Hospitality industries have always remained competitive and dynamic making it a challenge for the operating environment to be innovative and unique at the same time.
Continue reading “6 Key Contact Center Software Elements for Travel and Hospitality”
With a wide range of healthcare choices available nowadays, customers are making healthcare decisions based on accessibility, customer service and cost. Managing patient engagement plays a critical role for healthcare providers to keep up with the high standards of care required by customers. They need to operate efficiently while delivering high standards of patient care to cope with growing demands of customers and rapid change in technology.
Continue reading “3 Ways to Improve your Customer Service in Healthcare”
Power Dialer dials a list of numbers one after the other only when an agent is available to handle them. It offers more control and result in better connections by bypassing busy numbers and dropped calls. The agent is always available to talk to the customer as soon as the call is answered which is a key to successful campaigns.
Continue reading “5 Ways Power Dialer can Help you Close More Deals”
Call centers are at the core of the customer experience and are often under constant scrutiny for ensuring high level of service. The top e-commerce players worldwide do not show high interest in displaying call center number on their homepage, nor do they rely on assisted sales. These are the types of business that rely only on their website to sell their products. Ecommerce business owners have always been looking for industry standards and benchmark to track their success. But Measuring and understanding call center metrics is a major challenge for them. Business models that require phone assistance for their customers should set up a clear procedure from the beginning to monitor call center metrics.
Continue reading “6 Key Call Center Metrics for E-commerce Business”
Insurance companies need to change the public’s opinion and take control of their own complex operating environments. Insurance companies should inculcate a culture that demonstrates a commitment to clients by consistently delivering outstanding customer experience while eliminating complexity and dissatisfaction – a major turn-off for customers. The winners in this industry are companies that institute customer-centric solutions, like voice-based and web-based self-service portals that prioritize customer needs. Companies should focus on self-service IVR software – a proven technology that brought down operational costs and leveled up agent productivity and customer satisfaction. Continue reading “How Insurance Companies can Benefit from IVR Software”
Proactive Customer Service is essentially the practice of reaching out to customers in order to address their problems before they reach out to you. Due to ongoing shift in customer demographics and behavior of Gen-Xers who mostly rely on email, social media and text messages, proactive care can increase brand loyalty and advocacy as well as reduce call center inbound call volume.
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Gurgaon, June 24, 2015: Contact center technology provider and customer experience expert, Ameyo (www.ameyo.com) is pleased to announce the first of its kind contact center implementation for the visually impaired workforce of Vindhya E-Infomedia Private Limited, an IT and ITES provider based in Bangalore, India.
Customers are the crux for any Organization. Understanding the significance of good customer service is essential for a healthy business in creating new customers and retaining the old ones. Good customer service involves budding bonds with customers, ultimately leading to long term relationships. It creates advantages for both customers and the business alike. The Customer gets benefited because the business is providing a service that meets their needs and the business gets benefited because satisfied customers are likely to be repeat customers.
Continue reading “What are the Root Causes of Bad Customer Service?”
Selecting the right call center software is serious business, because the quality of service you offer to your customers highly depends on the technology you have. And since the market is packed with customer contact system software providers of various types – on-premise, cloud, hosted and browser-based technologies, it can be a herculean task to sift through the options and find the right solution that fits your needs.
Continue reading “10 Questions to Ask When Evaluating your Call Center Software”
