Fast and the Furious is a great series about the triumph of spirit and innovative thinking against unthinkable odds. The movie is a visual spectacle and worships the automotive brilliance of some of the best car makers in the world. It is an advertisement for muscle-enhancing protein powder, fast cars that seemingly fly, and most importantly, innovation.
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Selling insurance is one of the most challenging tasks in the world. I would probably rate it just below climbing Mount Everest. Ask any insurance broker or seller and they will testify. Why is selling insurance so tough?
An intelligent dialer will determine which agent is free and route calls to them based on algorithms, which will boost productivity.
In a contact center, call center auto dialer has proved to be the lifesaver to the redundant manual process of dialing. The benefits range beyond just saving time. It is a cycle of saving time → more calls → more sales → productivity boost → more customers → more service → expansion of business → profits!
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Approach open source solutions with caution as they increase maintenance costs in the long term.
A couple of months ago I went and bought myself a new Android phone. From the outside, the phone seemed to have it all. Everything that I needed was there: a dual core processor, QWERTY keyboard, full touch, and an in-built fully-automatic washing machine. OK, the last bit is not true.
Hold time is one of the key factors that is largely responsible for abandoned calls in the contact center. Even I have abandoned calls when faced with an excessively long hold time. The more calls you get, the more successful your contact center becomes and the more likely you are to face greater hold times resulting in increased abandoned rate.
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A couple of weeks ago, when I left Incredible India for the Philippines, I was struck with the slogans spread across the airport: It’s more fun in the Philippines. This was accompanied by various posters of breathtaking greenery and azure beaches. The first thought that would come to anyone’s mind seeing these campaigns is of a tropical vacation.
Be ahead of the race as entrepreneurship in Africa is booming and offers scope.
The vast continent of Africa has been the birthplace of civilization and has a very illustrious history as well. The resource-rich Africa has scarcely seen efficient management of its resources. The image of Africa has been of a starving nation ravaged by wars and populated by tribes. But we are no longer in the 19th century now.
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South American cities have been emerging as the top outsourcing destinations and hold a lot of promise.
This year, Tholons, a leading strategic advisory firm for global outsourcing and investments, came out with a promising annual list of top 100 outsourcing destinations in the world. According to the report, South America is one of three emerging outsourcing regions, along with Southeast Asia and Eastern Europe. Cited as having “progressed significantly,†the region has many emerging powers apart from the established destinations Brazil and Argentina. In all intentions, South America is the “hot spot.â€
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A happy customer will lead to a long and fruitful relationship which will profit your business ultimately.
As an enterprise or start-up, do you ask yourself this question: How do I make my customers smile?
IVR software will help deal with smaller queries of customers keeping the agents free to handle complex queries.
IVR (Interactive Voice Response) is a technology that automates interactions with telephone callers. An efficient IVR System reduces the cost of common sales, service, collections, inquiry, and support calls to and from the company. The banking sector sees it as a highly useful service. As banks receive a large number of calls every day, answering all of them with the exact information is highly exhaustible and time consuming.
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