Many universities, schools and colleges have switched to outsource their heavy call management to contact centres. An educational contact center service has the ability to to pass on information to huge groups of students and parents. They are cost efficient and often do not add to the expenses of the payroll of these institutions. These contact centers offer commendable services to the students and parents wherein they provide them with answers to the queries and doubts. Educational contact centers provide students with the utmost assistance by helping them in knowing their fees structures, courses being offered to them, examination routines and so on and so forth.
The words Customer Service are self explanatory which clearly tells us that Customers are of paramount importance. Serving them has become an important strategy for all businesses and they are considered to be the KING . In order to serve and provide them with what they deserve, CRM is the appropriate tool that is being used today. The CRM plays an important role in ensuring customer satisfaction as well as retaining them. Continue reading “Three steps to better customer service and assessing CRM”
Emerging Trends in Real Estate world
The real-estate industry of India has witnessed a robust growth in a short span of time and is expected to grow further with the increasing population. Demand for commercial and residential spaces are increasing with each passing day. The expanding industrial sector has also been one of the factors for the real estate industry booming. So, lets have a look at some of the emerging trends in the real estate world. Continue reading “Top 4 emerging trends in the real estate world”
Social Media in Contact Centers
Happy customers have always been a recipe for success. When they like a particular service, they talk about it to other people. Every time they say something, is heard by millions of people. Most of the businesses these days have therefore opted for Social Media experts in order to respond to customer complaints and inquiries, on social networking sites such as Twitter, Facebook and LinkedIn. Call Centers too have switched to social media since they are required to connect with lots of customers day in and day out. The idea of incorporating social media as a procedure to enhance customer satisfaction is to act on the complaints and feedbacks the customers post on the social media sites. Contact centers have therefore laid their dependency on Social Media to garner customer opinions and learning about the loopholes which needs area of improvement. Continue reading “Advantages of using Social Media in Contact Centers”
Top 5 Outsourcing Destinations
There has been a tremendous transformation in the delivery of services in the increasingly globalized market. Delivery of services outsourced from far-flung locations have been possible with technology advancing by leaps and bounds. There has been a good deal of discussion about the dynamism in the outsourcing industry and how it has spread like a wildfire to almost all the countries in the world. Within a span of ten years, the outsourcing industry has gained recognition of being the most stable and mature commerce in the world. Continue reading “Top 5 outsourcing destinations”
20th November 2012, I woke up from my sleep and started to muse on the interview I was to appear in the next few hours. As I was lost in my contemplations, I suddenly realized I had a lot of work to be wrapped before proceeding for the interview. I immediately rushed into the kitchen, grabbed some bread morsels and stuffing them into my mouth quickly arranged my file and other requisites for the “Big Day”.
Contact Centre Planning
Contact centres are now considered as the most preferred way of communication between customers and clients of different organisations. The contact centre industry seems to be rapidly growing and spreading far and wide. Therefore, in order to plan your contact center and make it stand amidst the other established contact centres firmly, it is important you make wise plannings. Before you set your right foot, you need to analyse the objectives of your business and the type of customers you will be dealing with. Continue reading “How to plan your contact centre”
It’s time to change
Contact Centres have become a controversial topic about which people have ambivalent convictions. You will often hear that they offer bad services and have poor working ambience. Again, there will be groups which will speak well about them. Now the question is why do some people have wrong notions about contact centres inspite of the agents putting in their efforts to be at the beck and contact of the customers and take care of their requirements being fulfilled? The reason may be many and difficult to identify since different contact centres have different offerings. However, there are certain ways through which you can bring changes in your contact centre. Continue reading “Changes you can make in your contact centre”
Consumers wish to receive the best of quality service and want their requirements to be fulfilled. To make sure that these services are being offered effectively, contact centres rely upon their agents. There are many ways followed to address customers problems and issues. Some of these touch points include the web, emails, live chats and phones. To ensure quality management, contact centres have opted for Voice Loggers which record the complete interaction conducted between an agent and a customer over phones. Continue reading “Top 5 Advantages of using Voice Loggers in Contact Centres”
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