At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected to change the way we conduct business, operation, and what not.
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Unveiling the Hidden Power of Artificial Intelligence to Improve Customer Experience
It’s a human. No! It’s a machine. If you are having a hard time deciphering whether you’re talking to a real person or not, you’ve definitely encountered some form of artificial intelligence. AI isn’t science fiction anymore – it’s all too real – and it’s getting smarter each day.
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Why You Need to Start Using Customer Intelligence to Improve Customer Experience
Digital has empowered both the businesses and customers to interact with each other at multiple touch points, and get the queries resolved with ease and efficacy. With the ever growing importance of the customer, s/he has been placed at the crux of business strategies.
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Customer Experience Mapping: How to Create a Customer Journey Map
Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers. But what are you really mapping – the customer journey or the customer experience? And how do you start with customer journey maps?
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The Definitive Guide to Contact Center CIM
Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain – a company that makes them feel special is a company they should be investing their hard-earned money in. And, the best way to gain a loyal customer is by having awesome customer interactions and build long-lasting relationships with them.
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CX Analytics: Unlocking the Potential of Customer Experience Analytics
Mark is a customer experience professional and sales manager working in a reputed company. Being in a customer-centric role, he handles customers on a regular basis and is well-versed with the aspects of customer experience. Despite knowing the importance of good customer experience, he still is unclear about the results of his customer experience strategy. How can he improve his current situation?
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Customer Service Experience – The Good, The Bad and The Ugly
You might have a lot of experience in delivering great customer service, but it doesn’t mean you are delivering a great customer service experience.
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Customer Experience Strategy: How to Improve CX by Building a CX Strategy
Let me guess – you already know about customer experience and are already implementing it in your organization. But, somehow, Â customers are still choosing your competitor instead of you. Wondering what you could do to build better customer relationships stop customer churn once and for all? You could use a customer experience strategy to keep them loyal forever.
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Customer Experience Strategy: What is a CX Strategy and Why You Need One
Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce industry, or you could be a drone startup offering assistance to the military – it really doesn’t matter. Customer experience is a major facilitator of business, revenue and growth – and it can’t be ignored any longer. What are you doing to improve customer experience? Are you building a customer experience strategy?
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8 Ways Your Competitors use Customer Experience Innovation to Stay Ahead
The first advertisements ever recorded in human history were by the Egyptians in the year 2000 BC. They would carve public notices in steel to spread political awareness. Fast forward time to today’s era and you’ll find that a well-designed and well-thought out advertisement doesn’t really surprise you anymore. This is the result of innovation. And it’s more important than ever for people looking to improve customer experience.
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