When’s the last time you recall a smooth, streamlined, and pleasant experience while working with a brand? Or when you just had to share that one time a brand exceeded your expectations and delivered a level of customer experience that was simply amazing? Now, look at this experience through the eyes of the company. Are you ensuring customers get this level of experience every single time?
Continue reading “A Practical Guide to Customer Experience Measurement”
The basic idea deeply rooted in any brand is – engaged customers are happy customers. It is one of the keys to building long-term customer relationships. But how does a company start to develop, implement, improve, and grow customer engagement? The answer is simple – by using a customer engagement model. Continue reading “Customer Engagement Model: What It Is, Why It Matters and How to Build One”
Customer engagement today is very different than that of the past. Today, people have a lot of choices when it comes to the number of interaction mediums due to a large number of technological advancements. Let’s ask the most difficult question – how does a brand go about engaging a modern consumer?
Continue reading “7 Winning Customer Engagement Strategies You Can Start Implementing Today”
What is the best way you can improve your business? It’s not to build an excellent product using the latest innovative technologies. The answer lies in improving Customer Experience (CX). But just how important is customer experience for your organization?
Continue reading “How to Justify the Importance of Customer Experience (CX)”
When you ask bank personnel what is the major challenge they face, almost everyone will start talking about the increasing amount of Bad Debts and Non-Performing Assets – people who have stopped paying their due in time or totally disappeared without paying the credit amount. The reason can be as simple as the person forgetting to pay before the due date, to willing but not enough cash available to wilful default.
Continue reading “How Ameyo Collect Can Help Streamline Your Collections Process and Improve Efficiency”
Customer experience matters. But so does customer service. So, how do you decide which to focus on?
Continue reading “Customer Experience (CX) vs Customer Service: What They Are and Why They Matter”
You’ll find one thing common in most successful companies – the emphasis placed on customer experience. There is a great shift taking place in business amidst heavy competition – customers are becoming increasingly demanding and choosy about who to give their money to.
If you don’t believe us, just take a look at these customer experience statistics!
Because of this, modern companies are transforming in ways that were previously unimagined. Things are no longer that simple due to heavy advances in technology. The ever-increasing needs of customers have forced them to take a more customer-centric approach to marketing, sales and customer service in order to delight customers.
Boost customer experience by engaging with customers on their favourite channelÂ
Here’s the one challenge that every customer support representative faces, possibly multiple times in a day.
“Which Support Ticket Do I Solve First for Maximum Work Efficiency?”
This is the eternal dilemma for every agent work on a daily basis. With the increase in the number of interaction channels and mediums, the amount of data inflow has increased exponentially over the last few years. It has become a challenge to prioritize the huge influx of tickets, and a great deal of time is lost in the decision making process. Agents need to mentally crunch multiple factors to decide on which ticket to address and prioritize on the critical & important ones. In case a critical ticket (like processing request from a high value client) is missed out, it would result in the loss of an opportunity.Â
These days, providing customers with the support they need and want is more important than ever. People expect customer support to be excellent, and they will quickly make their feelings known if it is not. This can hurt your reputation and damage your business’s growth.
Continue reading “Self-Service Customers: Modern Support Solutions that are Increasingly Feasible”
Ponder this for a moment – what do you think about your customer experience? Do you have a well-defined customer experience strategy? And, most importantly – are your efforts really paying off?
Continue reading “Customer Experience Assessment: Blueprint for Improving CX”
