Startups are passionate enough from the beginning and aim at making a big difference in the world. However, in their early days, they struggle with sales and strive to gain a foothold in the market. Generating good sales leads is a common challenge that every startup faces. All they need to survive in this highly competitive environment are efficient and scalable lead generation techniques. This will not only keep your sales funnel filled but also help you in building your business when you have limited resources to spend on marketing activities. Continue reading “4 Powerful Lead Generation Techniques for Startups”
5 Common Omnichannel Customer Service Mistakes that you Must Avoid
Customers do not distinguish between channels while reaching out to a company. They simply want to find the solution to their issues and answers to their questions no matter which channel they choose to engage with you. Be it mobile, voice, text message, chat or social media, customers expect to have a flawless experience. They might start a conversation on one and continue on another and do not wish to repeat the information already provided, thus blurring the lines between channels. Continue reading “5 Common Omnichannel Customer Service Mistakes that you Must Avoid”
10 Customer Service Metrics you should never Ignore
How will you be able to understand the development and the performance of a contact center? Is it possible? Are the contact centers upto the mark? Are they giving customers the right information and platform for them to benefit?
Most of the contact centers have to carry out the primary communication by giving customers a satisfactory experience and delivering high and accurate performance, for them to achieve what they need. Continue reading “10 Customer Service Metrics you should never Ignore”
Fundamentals of Call Center Outsourcing you Should Know
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In corporate enterprise the term outsourcing is liberally used to denote the assignment of certain duties, services, departments, or elements to a third party proprietor. Businesses may thus choose to deliberately delegate certain peripheral instruments of their company such as the service department for instance, under the care and responsibility of a foreign party that preferably holds expertise in the aforementioned area.
Choosing call center outsourcing will prove to be a crucial step as cost efficiency is bartered for a willing loss of control over the management and upkeep of your customer service association. Continue reading “Fundamentals of Call Center Outsourcing you Should Know”
5 Most Common Call Center Agent Problems and How to Solve them
Top-class customer service is one of the cornerstones to building a successful business. Call centers appear at the front line of providing customer services. However, often a number of factors stand between a call center and its goal of optimum customer service provision.
While there are several issues that can bog down a call center and impact its efficiency and output, 5Â common problems stand out. By overcoming these issues, businesses can effectively chart out their route towards improving customer experiences. Continue reading “5 Most Common Call Center Agent Problems and How to Solve them”
Explore the World of Happy Customers with these Customer Experience Stats [Infographic]
The term customer experience has gained a lot of hype in the recent years. Organizations have started creating competitive advantage by keeping customers at the heart of their business strategy. But in order to sustain the ever evolving marketplace, it becomes impeccable for organizations to look out for new ideas, expertise, and tricks to manage and improve their customer experience. Continue reading “Explore the World of Happy Customers with these Customer Experience Stats [Infographic]”
5 Dumbest Things Call Center Agents do to Irk Customers
Calling has always been an integral part of a contact center, and unsurprisingly call center agents take center stage in any call center. This is one undeviating fact that is not going to change, irrespective of the advancements in technology.
In precise words, call center agents are the face of customer service for any firm, and many decisions made by customers are influenced with the manner agents handles calls. Therefore, it is no biggy that they are the ones who sway significant bucks for businesses. Continue reading “5 Dumbest Things Call Center Agents do to Irk Customers”
5 Key Advantages of Universal Queue in Call Center
Omniqueue or universal queue is an ever widening concept in the contact center space. With the increase in customers expectations organizations have increased the channels of interaction but at times it becomes difficult for agents to switch between different interfaces for handling multiple channels. Continue reading “5 Key Advantages of Universal Queue in Call Center”
Your Guide for Unlocking the Right Answers to Customer Experience
Another glorious week has passed and I sincerely hope that your knowledge about customer services and customer experience has gained momentum. If you have had the chance to take this quiz, you would have dwelled a bit deeper in this tricky world of customer services and how to enhance your customer’s experience. Continue reading “Your Guide for Unlocking the Right Answers to Customer Experience”
How to Grow your Startup with Customer Referrals
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Startups always struggle to get more leads and increase their sales efforts to grow their businesses. Using your existing customers as a source for new leads is one of the most effective ways to fuel the growth engine of the company. Customer referrals could prove to be the most powerful tool in making your startup stand out in the crowd. If a customer introduces you to other companies that are likely to purchase the solution you have built, there could be nothing better a scenario of getting as quality leads as referrals. Â These leads would enter the league of highly qualified leads from the very beginning and as you will be introduced to them via a friend, you can enjoy the benefit of trust right at the start of the relationship. Continue reading “How to Grow your Startup with Customer Referrals”
