5 Steps to Set up a Successful Customer Service Department

If you keep your customers happy, they are more likely to return and spend more on your business. Nowadays, it’s essential to know your customers individually and meet their needs and expectations at every point of contact. The idea here is to foster a long-term relationship with the customer rather than focussing on a single transaction. An effective customer service department plays a crucial role in a small business for improving customer satisfaction, loyalty, and higher levels of repeat business. If you have a successful customer service department, you can even win back the trust of dissatisfied customers by helping them and fixing their problems proactively.
Continue reading “5 Steps to Set up a Successful Customer Service Department”

8 Top Customer Experience Trends in 2016 [Infographic]

Undoubtedly, delivering superior customer experience has become vital to growing sales and revenues of a company and this year (2016) has brought more challenges due to increase in customer expectations. Price or features of the product are no longer the critical factors that drive customers engagement. So, it’s time for you to recreate your winning strategy to lure customers and retain them. Continue reading “8 Top Customer Experience Trends in 2016 [Infographic]”

Tips to Overcome Hurdles Faced by Contact Centers while Deploying Social Media

Social media is a valuable customer support channel. It can be seamlessly integrated as part of a multichannel customer support strategy. It is one of the best channels to provide proactive customer service and thereby, exceed customer expectations.
However, a contact center that is considering adopting social media to provide customer service will have to overcome certain hurdles. Continue reading “Tips to Overcome Hurdles Faced by Contact Centers while Deploying Social Media”

How to Exceed Customer Expectations with Proactive Customer Service

Proactive customer service is all about anticipating the needs of the customer and fulfilling them proactively. It is also about taking care of customer issues proactively rather than reactively.

An example of proactive customer service – if a customer’s order is delayed, then calling that customer and letting him/her know that the product will be delivered 1-2 days late, rather than the customer calling the contact center to check why he/she did not receive the product on the due date. Continue reading “How to Exceed Customer Expectations with Proactive Customer Service”

Contact Center Wallboard – Enhancing Performance With A Touch of Technology

In a contact center, it is very important that your workforce works upto the mark of perfection without being lethargic or with diminished spirits. A contact center wallboard does exactly the same by giving you, as a manager, a bird’s eye view to proactively manage customer demands and agent’s performance. Continue reading “Contact Center Wallboard – Enhancing Performance With A Touch of Technology”

Ameyo adds iMarque Solutions to its growing client base

Gurgaon, 31st August 2016: Ameyo, one of the largest Indian contact center software provider; today announced that iMarque Solutions, a global delivery and quality service providing company involved in Medical Billing, Virtual Assistants, and end-to-end revenue cycle management, has chosen its contact center platform to empower their growing customer support demands with its sophisticated features and functionality.

The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]

The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on the responses of over 44,000 travelers and hoteliers – 1 in 3 travelers are planning to spend more in 2016 than last year.

These travelers and your could be customers expect one thing for sure – personalized and exceptional customer service. The concept of personalized customer service should no longer be alien for the travel and hospitality industry. Continue reading “The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]”

5 Ways to Help Get Back Dissatisfied Customers for your Startup

Is your startup facing issues with customer retention?

Losing customers is among the worst nightmares for any business, especially after you have made enormous efforts to win them.

However, even a small mistake is enough for customers to attrite from brands, and cause immense harm for your startup and its reputation. As aptly said by Jeff Bezos, – “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” Continue reading “5 Ways to Help Get Back Dissatisfied Customers for your Startup”

8 Vital Productivity Tips for Entrepreneurs

While being an entrepreneur does have its benefits, it also brings its own set of challenges no matter how many years you have been in the business. From establishing a brand, adjusting to match or exceed the competition to making your business profitable- achieving everything requires a great deal of enthusiasm and hard work. The journey is really long and you must follow your passion and vision to get that far. Continue reading “8 Vital Productivity Tips for Entrepreneurs”

Facebook Messenger – A Primary Communication Channel in Contact Centers

The rise of omnichannel communication and marketing has changed the contact center and customer service industry for good. A number of studies have shown that there is a steady decline in call volume in most contact centers around the world with customers showing more inclination for self-help tools, instant messaging, email, and web-based services. Nielsen has identified Facebook Messenger in a study in 2015 as the fastest growing app in the world.

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