With the new year, a lot of companies around the world are looking into revitalizing or significantly revamping BPO services to suit the new global economic turn. Restructing is also needed amidst new disaster management concerns within countries that historically offer BPO services.
In this atmosphere, it is important to know exactly what the new trends are in the BPO industry that are emerging in the global sphere.
“The day will come when men will recognize woman as his peer, not only at the fireside, but in councils of the nation. Then, and not until then, will there be the perfect comradeship, the ideal union between the sexes that shall result in the highest development of the race.” – Susan B. Anthon Continue reading “Women Workforce – In ‘Her’ Shoes”
Contemporary business necessitates not only the deliverance of top notch products and services but something more than that as well. Business establishments today are driven by a dynamic need to make the customers rely on them for essential services. Mobile Applications, which constitute nothing short of a revolution, can provide the much-needed window for a business organization to enhance its reputation through optimized customer services.
Continue reading “Provide Awesome Customer Service through Mobile Apps”
For call centers whose businesses are dependent on inbound calls, the occurrence of just a solitary blocked call might mean losing out on a possible revenue opportunity or worse still, losing a prospective customer for eternity.
Therefore, it is pertinent for these call centers to ensure that each call is connected by preventing blocked calls. Continue reading “6 Essential Tips to Reduce Call Blockage”
When looking at customer service and contact operations, analytics are absolutely essential to understand how to keep customers happy. In a world where customers are online on social media, providing good customer service to every single customer is of utmost importance. There is no predicting which disgruntled post from a customer could go viral, effectively blackening the name of your company, or at the very least, creating a PR nightmare. Continue reading “How Call Center Analytics can Help Improve Customer Satisfaction”
“Digital Darwinism is the evolution of consumer behaviour when society and technology evolve faster than your ability to adapt.” – Brian Solis
The quote clearly signifies the importance of adapting to the digital aura. Over the time, organizations who have understood the value of digitalization have remained to be competitive and relevant. Customer experience has been described as the heart of digital transformation. However, with limited resources, it’s difficult for organizations to set a digital vision and strategy to engage right people in right place for measuring digital success. Continue reading “How Technology is Elevating Customer Experience in Cab Services”
The present day working professional’s life can be summed up in three words – ‘always caught up’. Whether it is work or life as we know it, Millennials are always running out of time and apparently are in an eternal quest to get the most out of everything.
However, in an unending struggle to ‘gobble up more than you can chew’, we often end up on the wrong side of things, which results in us being angry, irate and frustrated. And god save customer service reps if they happen to call/receive a call from customers when they are already infuriated or get enraged during the call.
Continue reading “7 Power Customer Service Phrases to Pacify Irate Customers”
Today, you see several call centers mushrooming all over your city. They have become central hubs for businesses as well as communication. These call centers cater to businesses of all kinds and fields. Call centers serve as the front line of these companies, communicating with customers and acting as a liaison between clientele and company. Continue reading “Six Types of Call Center Analytics You Should Know”
Startup struggles are very much real and they keep inflating. But, much of the pain can be alleviated by simply choosing the right tools and softwares. Since, we have already figured the reasons why your startup should invest in a cloud contact center software. Let’s get down to real business.
How do you evaluate or select the right software for your startup? Continue reading “How to Choose the Right Contact Center Software for your Startup”
Businesses today are more customer centric than before. Good customer service is heralded as the single most important factor to determine the success of any organization. As such, the need to improve customer service is vital for maintaining a good position in a competitive market.
Trends to develop better customer service affects, not just the customer, but also investors and prepares the business to succeed. These call center trends are evolving every day. To stay ahead in the game, organizations need to adapt to customer demands quickly and efficiently.
Continue reading “6 Call Center Trends That Are Set to Drive Business in 2016”
