To assess the efficiency of your call center, it is important to analyze your call center’s KPIs (Key Performance Indicators). Identifying the key KPIs, accurately measuring them, and acting upon that data will help to manage your call center successfully. Call center KPIs are statistics related to a call center, like the performance of the agents, team, departments, and so on, that are used to analyze constructs that are vital to the success of a call center. Continue reading “Call Center KPIs and Metrics that you should Monitor in 2016”
How to Excel at Customer Complaint Handling Like a Pro
For any established or even for an emerging business, the most terrible nightmare is to lose customers. Gaining customers and increasing your customer base involves enormous amount of effort, and there is denying that it requires equal efforts, if not more – to maintain great customer retention.
However, companies are often left in doldrums, when customers start moving to competitors. Thereafter, they have a tough time to figure out what exactly went wrong to foster customer dissatisfaction.
Continue reading “How to Excel at Customer Complaint Handling Like a Pro”
Call Center Software Reviews for 2016
Investing in a call center software is not an easy task, especially given the many options available in the market. A checklist to mark all the aspects that are required in your business can help you get the best one for your call center. Continue reading “Call Center Software Reviews for 2016”
Why Coaching Call Center Agents is Critical for your Business
Nobody is perfect. Everyone comes with their fair share of imperfections and downsides. A diamond doesn’t become the most precious stone in a day’s time. Same is the case with your call center agents. As pointed out by Bill McCartney- “All coaching is taking a player where he can’t take himself.”
Continue reading “Why Coaching Call Center Agents is Critical for your Business”
Top Must Know Essentials about Call Center Benchmarking
Call center benchmarking can be defined as the measurement and comparison of standards and practices, within an organization and/or with other operations externally. This will help the management to identify the key areas where there is scope for improvement. It can be used to analyze whether your team is performing optimally or not.
Continue reading “Top Must Know Essentials about Call Center Benchmarking”
Customer Preferences You Must Pay Heed to Better Your Business [Infographic]
![Customer Preferences You Must Pay Heed to Better Your Business [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/02/Customer-Preferences-you-must-pay-heed-to-improve-your-business.jpg)
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Providing commendable customer service is all about taking responsibility of your relationship with your customers. The possibility of turning a prospect into a customer is higher when you are cautious enough to not miss an opportunity to impress your client and deliver service that exceeds their expectations. Continue reading “Customer Preferences You Must Pay Heed to Better Your Business [Infographic]”
5 Tips to Select the Perfect Call Center Software Solution
These days, there is no end to the number of software available for a call center. However, choosing one that is a right fit for your business can be an overwhelming task. You have to invest a lot of time, money, and energy in purchasing, implementing, integrating and training your agents on how to use the software. Therefore, it is necessary that you choose the right software for your call center.
Continue reading “5 Tips to Select the Perfect Call Center Software Solution”
Omnichannel Commerce: Making Customer Experience the New Competitive Advantage [Free Whitepaper]
![Omnichannel Commerce: Making Customer Experience the New Competitive Advantage [Free Whitepaper]](https://www.ameyo.com/wp-content/uploads/2014/07/Making-Customer-Experience-the-New-Competitive-Advantage.jpg)
 Omnichannel commerce seems to be picking up steam across industries and has radically transformed the way companies do business. Coupled with transformative technology and changing customer demands, companies are demanded to meet up to the growing expectations of customers, and a minor slip-up could be disastrous for a company’s reputation. Continue reading “Omnichannel Commerce: Making Customer Experience the New Competitive Advantage [Free Whitepaper]”
Ameyo Launches New Cloud Call Center Software for Emerging Businesses in India
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Gurgaon, February 10, 2016: Ameyo, a leading provider of contact center technology and services integrations expert, announced the launch of Ameyo Emerge- a powerful new cloud call center software offering that helps businesses to integrate seamlessly across channels. Continue reading “Ameyo Launches New Cloud Call Center Software for Emerging Businesses in India”
Virtual DID vs. Number Masking: Which one Works Best for You?
There are multiple technologies and terminologies available in the market in contemporary times. You might have heard about these features but might not be well aware about the use cases, functionalities and benefits.
Today, I will make an earnest effort to elucidate two vital features being increasingly employed by companies, namely – Virtual DID and Number Masking.
Continue reading “Virtual DID vs. Number Masking: Which one Works Best for You?”
