A call center is closely associated with the image of a company. It is essential for the success of the company / business that their call center meet high customer retention and customer satisfaction. So, it is essential for the company to focus on their call center quality. There are many ways that you can increase the quality of your call center. From choosing the right headset for your agents to defining your customer service agent’s attitude towards the customer, determines the quality of a call center. Continue reading “Six Ways to Improve Your Call Center Quality”
Mobile Commerce: A Colossal Shift in Consumer Behavior
In today’s world, consumers are becoming more mobile friendly and want everything – be it a service or product, at their door-step. The past few years have witnessed a remarkable growth in the use of smartphones, with countries transforming themselves into mobile- first economy.
These days mobile apps are playing a major role in consumers life as it has become the default medium for accessing internet. Research shows that, “90% of smartphone users use apps, which is close to 158 million as of today.”
Continue reading “Mobile Commerce: A Colossal Shift in Consumer Behavior”
The Role of Multi-Channel Customer Support for Customer Retention
There are several channels for the customers to contact a call center today. Customers can contact call centers via phone, video call, social media, chat, and so on. Making these channels available in your call center can help to increase customer satisfaction, and can in turn help with customer retention. Continue reading “The Role of Multi-Channel Customer Support for Customer Retention”
Why Investing in Customer Experience is Indispensable for your Brand [Infographic]
![Why Investing in Customer Experience is Indispensable for your Brand [Infographic]](https://www.ameyo.com/wp-content/uploads/2016/02/Why-investing-in-customer-experience-is-indispensable-for-your-brand1.jpg)
You must be familiar with the cliché, “Customer Service doesn’t cost. It pays.” Great service is more of a powerful lethal weapon for any company. The value of providing customers with the best experience is irreplaceable.
Continue reading “Why Investing in Customer Experience is Indispensable for your Brand [Infographic]”
Top Customer Service Trends for 2016
Customer service is one of the most dynamic aspects of any industry. The kind of service you offer to your customers is a fore-teller of how your business will grow. It is the reason behind exponential changes in the quality and types of customer service that are seen every year. Continue reading “Top Customer Service Trends for 2016”
Call Center Bloopers Which Drive Your Customers Insane!
I really haven’t met anyone who can admit to getting off the phone with a call center agent and saying, “I really enjoyed that.” The primary reason being, that every time a customer calls you up, it is due to some issues or concerns. Moreover, if you mistreat or them try to pitch them unnecessary products and services, it will drive them insane! Continue reading “Call Center Bloopers Which Drive Your Customers Insane!”
How to Reduce Customer Escalations in a Call Center
In general, a call is escalated mainly because of two reasons. The first is that the issue is so complex that the agent is unable to handle it due to lack of knowledge and resources. The second situation is when the call goes totally out of control from the agent’s hands, due to a number of reasons, and the customer demands to speak to a supervisor or a manager. While it’s impossible to eliminate escalation calls from happening in your call center, you can take measures to reduce the number.
Continue reading “How to Reduce Customer Escalations in a Call Center”
10 Tips to Manage Night Shift Effectively
Shift work is not easy because it involves forcing your body to operate counter to its natural / circadian rhythm (the internal clock that tells your body when to go to sleep and when to wake up). You have to be active and alert at night when your body is programmed to sleep, and sleep during the day when your body is wired to be awake. Following are some tips on how to manage the night shift effectively. Continue reading “10 Tips to Manage Night Shift Effectively”
5 Customer Service Strategies to Better Serve Millennials
Do you greet your customers by their name?
Are you receiving complaints on social media?
Technology advancements are creating new ways for businesses to provide outstanding customer service not possible before. Previously a customer service agent never used to address customers by their names but now Millennials expect the agent to know their details well in advance and address them by their very first or last name. Continue reading “5 Customer Service Strategies to Better Serve Millennials”
How to Choose Best Customer Support Solution at the first go [Infographic]
Companies usually face situations where they sense an increasing need for support solutions for their contact center. However, selecting one that can meet all your needs can be a daunting and perplexing task. With almost endless solutions available in the market, how can you find out which one suits your needs the most?
Continue reading “How to Choose Best Customer Support Solution at the first go [Infographic]”
