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The Ultimate Guide to Revolutionize Customer Experience in Logistics Industry [FREE Ebook]

The era of digitalization has terraformed multiple ways how logistics providers are operating these days. Today, manufacturers, distributors, suppliers, retailers and consumers are all linked to each other through digital communication and that is the reason we are witnessing a massive shift towards E-Logistics. Continue reading “The Ultimate Guide to Revolutionize Customer Experience in Logistics Industry [FREE Ebook]”

6 Battle Strategies for Startups to Grow a Successful Business

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The world of business is a very competitive one and you need to struggle a lot to emerge as a winner. Startups require an intelligent business strategy and goals to survive and grow their businesses. Being a startup, you have to penetrate into the new and unfamiliar territory and that too in the presence of numerous big players. In the face of intense competition, one should clearly know how to remain in business by determining and working towards their battle strategies.

Below are 6 business lessons that every entrepreneur should follow to make their business a success:

Capture the Territory which your Rival does Not Yet Own

Thoroughly research about the territory which you wish to target based on the positive points that offer most value. Do not rush yourself hurriedly into the battle. Look for an undefended territory. It’s always advisable to search for new markets or regions with few competitors. But, on the same time, make sure that the territory you choose have enough customers who fall into your target demographics and are looking for a solution like yours.

Know the Competition

Figure out who your competitors are and what are their offerings. Try to discover their unique selling point (USP). This will help you spot the areas you need to compete in and determine how you can differentiate yourself from them. It’s imperative to give your customers genuine reasons to buy from you rather than a competitor. You must have a clear and obvious USP that should tap into what your customers want. Sell something that your rival doesn’t and see the difference.

Capitalize on your Strengths to Attack Competitors’ Weaknesses

Though it’s possible that your competitor has a better product and a lower price, you can still find your place in the market. Every company has weak points and every territory has ready opportunities. And these are the places where your company can outperform. For example, by delivering an awesome customer experience or providing extended guarantees on your product can give you a competitive edge. Therefore, seek out the weak points of your rivals and leverage the competencies of your current team and make your brand a better choice for your customers.

Run a Loyalty Program

Having a loyalty program for consumers is the best way to give them incentives to do business with you on a long-term basis. Sectors like travel and hospitality gain huge benefits by offering lucrative loyalty programs and create customers for life-time. However, simply running a loyalty program won’t help. Companies need to offer amazing customer experiences and make their customers feel very special in order to prevent them from switching to a competitor.

Establish Coopetition

Growth is the lifeblood of every startup and establishing coopetition is the fastest way to grow a business. Coopetition is the act of cooperation between competing companies; businesses that engage in both competition and cooperation are said to be in coopetition. It is a form of strategic alliance where businesses gain an advantage by cooperating with suppliers, customers and firms producing complementary or related products. Some of the key benefits that a startup can gain from coopetition are:

  • Reduce common costs and customer learning curves
  • Expanding both markets by taking advantage of complementary strengths
  • Cross-sell existing customers of each other
  • Create new solutions by integrating the features of both
  • Introduce referral and affiliate marketing

Take Risks to Win

Stratup economy is filled with opportunities and potential. But, it also involves high-stakes risks. In fact, risk-taking is synonymous with entrepreneurship. There are product risks, market risks, financial risks, team risks and execution risks. The challenge here is to avoid bad risks and take smart risks with trained resources, proper analysis and determination.

Also Read, 6 Dreadful Mistakes that can Kill your Startup

By Ignoring IVR Analytics, you are Ignoring the Future

Truth be told – your IVR should never be ignored, and IVR (Interactive Voice Response) analytics play an all important role in the development of MNCs and other firms. Ignoring IVR can become a big problem in the coming future.
It is the end to end call assessment solution. IVR analytics should be a part of every contact center’s customer experience strategy, to say the least. Continue reading “By Ignoring IVR Analytics, you are Ignoring the Future”

All about First Response Time and How to Reduce it

What Exactly is First Response Time?
First response time is the most critical metric of great customer service. It is the time in which the customers receive the first response from the customer service agent after they submit a query.
While the other skills hold equal importance in place, providing response to customers in the shortest span of time is considered as one of the most essential skills. It especially works out for businesses where the long waiting time is resulting into higher customer frustration and increased churn rate. Continue reading “All about First Response Time and How to Reduce it”

Ameyo Brings Home the Contact Center Technology Award for the Fifth Consecutive Year

Ameyo honored for improving customer service technology and improving the customer experience

Gurgaon, September 21st, 2016: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. This is the fifth consecutive year in which Ameyo has received the Customer Contact Center Technology Award. Continue reading “Ameyo Brings Home the Contact Center Technology Award for the Fifth Consecutive Year”

Customer Acquisition Vs. Customer Retention – A Detailed Analysis [Infographic]

If you are working in a service industry or have market inclination, you would agree with me that most organisations prefer customer retention over acquiring new customer. If you are wondering what makes them go after customer retention vs. customer acquisition, there are many parameters involved. The biggest factor which stands out here is the ‘cost factor’.

Did you know that the cost of acquiring a new customer is about five times more than the cost of retaining a previous one?

Or a basic fact that, about 44% organisations prefer customer retention and implement strategies for the same over new customer acquisition.

While both play an instrumental role in shaping the future of your business, understanding what is more beneficial for your business on what stage can help your business grow and prosper more.

In the infographic below published by Sailthru, you can see and evaluate many factors, statistics and strategies which can aid you in building a better audience. Scroll down and leverage the insights!

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8 Deadly Sales Mistakes that Every Startup Must Avoid

Achieving early sales success is in the top of every startup founder’s mind as it is the key not just to his startup’s growth but to survival as well. Effective sales is crucial to keep a business afloat and thus takes a lot of a business owner’s time. During the early years of business, when you don’t have a full-fledged sales team at your rescue, attaining growth through efficient sales activities requires a lot of effort and hard work. Continue reading “8 Deadly Sales Mistakes that Every Startup Must Avoid”